Manager, HR Digital & Workforce Transformation Consulting

Company:Mercer

Description:

We are seeking a talented individual to join our Workforce Transformation Consulting team at Mercer. This role will be based in London. This is a hybrid role that has a requirement of working at least three days a week in the office.

Mercer works with organisations to reimagine work, the workforce, and HR to drive better business outcomes. As a Manager in Mercer, Workforce Transformation, you will play a key role in delivering digital HR transformation programmes that sit at the intersection of people, technology, and business change.

At Mercer, you will work on some of the most complex and high‑impact people and workforce challenges facing organisations today. You’ll combine strategic advisory work with hands‑on transformation delivery, supported by a global firm with deep expertise across workforce, careers, rewards, and technology.

This role offers clear progression for high‑performing managers who want to build a career in HR and workforce digital transformation, with opportunities to work across industries and geographies.

This role supports senior leaders in leading large‑scale HR and workforce transformation initiatives and acts as a bridge between HR, IT, and the business. You will help clients understand the impact of Ai transformation on business strategies, translate workforce and people strategies into practical operating model, process, and technology solutions, and support delivery from early assessment through to implementation.

The role is suited to someone who combines management consulting experience in HR or workforce transformation with hands‑on exposure to HR technology assessment or implementation.

We will count on you to:

Lead Client Delivery

• Lead defined workstreams within HR, workforce, and digital transformation programmes
• Act as the day‑to‑day client contact for client’s HR, IT, and business stakeholders
• Structure complex, ambiguous problems into clear analyses, insights, and recommendations
• Manage delivery plans, milestones, risks, dependencies, and project commercials
• Support senior engagement leaders with client materials and senior stakeholder discussions

Advise on HR & Workforce Transformation

Deliver advisory support across areas such as:

• HR operating model and service delivery design
• Workforce and skills transformation
• HR process redesign (hire‑to‑retire)
• Change management and adoption
• Advise clients on impact of AI on work, workplace, and workforce
• Connect people and workforce strategy to operational and digital implications
• Ensure recommendations are practical, implementable, and grounded in the client’s context

Support HR Digital & Technology Transformation

• Lead or contribute to HR technology assessments, digital capability reviews, and vendor selection
• Support HR system implementations and optimisations alongside HR teams, IT, and vendors
• Translate HR requirements into technology, data, and integration considerations
• Contribute to HR digital roadmaps, business cases, and phased implementation approaches
• Apply a strong understanding of implementation realities, including data, integrations, change, and risk

Act as a Bridge Between HR, IT, and the Business

• Work across HR, IT, and business teams to ensure alignment and shared understanding
• Facilitate workshops and working sessions with cross‑functional stakeholders
• Translate technical concepts into clear, business‑friendly language, and vice versa

Lead and Develop Others

• Manage and coach junior consultants, providing clear direction and feedback
• Take ownership of quality and consistency of project deliverables
• Demonstrate commercial awareness, including scope and budget considerations

What you need to have: 

• Experience in management consulting, with a focus on HR, workforce, or people transformation
• Hands‑on experience with HR technology assessment, selection, and/or implementation
• Strong understanding of HR functions, processes, and operating models
• Experience working in complex, multi‑stakeholder environments involving HR, IT, and business leaders
• Proven ability to lead workstreams and manage junior team members
• Strong communication, facilitation, and stakeholder management skills

What makes you stand out?

• Exposure to multiple HR technology platforms or ecosystems
• Experience supporting HR technology vendor selection or digital roadmapping
• Change management or adoption experience
• Prior experience in HR transformation, workforce transformation, or HR digital roles

Why join our team:

• We help you be your best through professional development opportunities, interesting work and supportive leaders.
• We foster a vibrant and inclusive culture where you can work with talented colleagues to create new solutions and have impact for colleagues, clients and communities.
• Our scale enables us to provide a range of career opportunities, as well as benefits and rewards to enhance your well-being.

Mercer is a business of Marsh (NYSE: MRSH), a global leader in risk, reinsurance and capital, people and investments, and management consulting, advising clients in 130 countries. With annual revenue of over $27 billion and more than 95,000 colleagues, Marsh helps build the confidence to thrive through the power of perspective. For more information about Mercer, visit mercer.com, or follow us on LinkedIn and X.

Marsh is committed to embracing a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age background, civil partnership status, disability, ethnic origin, family duties, gender orientation or expression, gender reassignment, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, or any other characteristic protected by applicable law. We are an equal opportunities employer. We are committed to providing reasonable adjustments in accordance with applicable law to any candidate with a disability to allow them to fully participate in the recruitment process. If you have a disability that may require reasonable adjustments, please contact us at [email protected].

Marsh is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one “anchor day” per week on which their full team will be together in person.