At PitchBook, a Morningstar company, we are always looking forward. We continue to innovate, evolve, and invest in ourselves to bring out the best in everyone. We’re deeply collaborative and thrive on the excitement, energy, and fun that reverberates throughout the company.
Our extensive learning programs and mentorship opportunities help us create a culture of curiosity that pushes us to always find new solutions and better ways of doing things. The combination of a rapidly evolving industry and our high ambitions means there’s going to be some ambiguity along the way, but we excel when we challenge ourselves. We’re willing to take risks, fail fast, and do it all over again in the pursuit of excellence.
If you have a good attitude and are willing to roll up your sleeves to get things done, PitchBook is the place for you.
About the Role:
As a member of our Account Management & Customer Success team, you will thrive on your ability to embrace and drive change and your commitment to ensuring you and PitchBook are always growing and improving. While continually learning and exploring new ideas and concepts, you will be inspired to ask questions and challenge the status quo while remaining focused on our customers’ success. We value teamwork and collaboration and encourage our people to build strong, trusting relationships with their teammates, customers, and partners. A contagious positivity, insatiable curiosity, and people-first attitude are the winning traits of our most successful Account Management & Customer Success team members. If this sounds like you, join us!
The Manager, EMEA Renewals Account Management manages a team of Account Managers that are focused on customer relationships, working to build a sales strategy that leads to retention, renewals, and customer satisfaction. They are dedicated to maximizing the value their clients receive from PitchBook by building relationships with key decision makers and are responsible for all aspects of their clients’ experience with PitchBook, ensuring their accounts can onboard, train, engage, grow, and renew.
Primary Job Responsibilities:
- Manage a team of Account Managers to achieve account retention and growth goals, measured on a quarterly basis
- Identify and drive key objectives and results for the team
- Ensure team is adhering to standard operating procedures and fulfilling role expectations
- Track team progress and regularly update senior leadership team
- Deliver ongoing team trainings on PitchBook’s offerings to ensure team of direct reports are well-equipped to grow their books of business
- Ensure all new team members are successfully onboarded and collaborate with Team Leads as needed
- Drive sales within current client accounts by identifying areas of opportunity enabling AMs to meet and exceed sales quotas
- Provide mentorship and coaching on effective pipeline management
- Build strategy for direct reports including deep dives into specific sales pipelines to evaluate each opportunity
- Serve as a point of escalation for critical client questions and coordinate with direct reports to resolve all issues including negotiation support and approval of proposal terms
- Participate and contribute to Customer Success Leadership meetings
- Team player and enjoy working as a part of a global, close-knit team
- Work closely with our new business, customer success, and support teams to ensure a successful client relationship
- Continually evaluate the opportunity for process improvements and implement best practices
- Support the vision and values of the company through role modeling and encouraging desired behaviors
- Participate in various company initiatives and projects as requested
Skills and Qualifications:
- Bachelor’s degree
- 5+ years of experience in an Account Management or Sales role
- 2+ years of professional management or team lead experience
- Recruiting and team development experience
- Proficient with Salesforce or similar CRM preferred
- Excellent verbal and written communication skills with a keen eye for detail
- Enjoy relationship building and comfortable to engage with a diverse array of clients to learn their business needs and provide value
- Exemplary presentation skills
- Appreciation for the private equity and venture capital marketplace and the ability to learn and demonstrate how clients can benefit from engaging with new product features and new data
- Curious, able, and interested to learn about client needs
- Organized with terrific prioritization skills
- Self-motivated, persistent, and goal-oriented attitude and can work effectively as part of a team
- Possessing strong negotiation skills, persistence, and resiliency
- Proficiency with the Microsoft Office suite including in-depth knowledge of Outlook, Word, and Excel with the ability to pick up new systems and software easily
Benefits at PitchBook:
Physical Health
- Private medical insurance
- Dental scheme
- Additional medical wellness incentives
- Life cover
Emotional Health
- Paid sabbatical program after four years
- Paid parental leave
- Education subsidies
- Robust training programs on industry and soft skills
- Minimum 25 days annual leave and volunteer days
Social Health
- Employee resource groups
- Company-wide events
- Employee referral bonus program
- Quarterly team building events
Financial Health
- 10% Pension contribution
- Income protection
- Shared ownership employee stock program
- Transportation stipend
*Please be aware the above PitchBook benefit and perk offerings are subject to corresponding plan and policy documents and may change during the course of your employment.
Working Conditions:
At the heart of our company is a belief in the power of in-person collaboration. Being together in the office fuels our creativity, strengthens our connections, and drives the innovation that sets us apart. Our culture is built on spontaneous moments—those hallway conversations, whiteboard brainstorms, and shared celebrations in each of our global offices—that simply can’t be replicated remotely. This role is expected to be in the office 5 days a week.
The job conditions for this position are in a standard office setting. Employees in this position use PC and phone on an on-going basis throughout the day. Limited corporate travel may be required to remote offices or other business meetings and events.
