Omilia is at the forefront of conversational AI, empowering enterprises worldwide to deliver exceptional customer experiences through advanced natural language understanding (NLU) and automated service solutions. Our AI-driven platform allows companies to create seamless, human-like interactions at scale, resulting in improved customer satisfaction, loyalty, and operational efficiency. With a growing global presence and a current ARR of $30 million, Omilia is expanding through strategic innovation, strong partnerships, and a commitment to customer success.
To support this growth, Omilia is seeking a Manager, Deal Operations to lead and support our team responsible for Statements of Work (SOW), Responses for Proposals (RFPs), and Deal Desk operations. This role is pivotal in optimizing our deal processes, ensuring accuracy, and enhancing operational efficiency.
Job Summary:
The Manager, Deal Operations will manage and work alongside a small team handling Omilia’s SOW, RFP responses, and Deal Desk functions. This individual will actively support and participate in each area of responsibility, ensuring streamlined execution of deal operations. The role will involve working cross-functionally with sales, legal, finance, and product teams to drive deal quality, enhance process efficiency, and enable deal velocity. This position requires a hands-on, adaptable leader who is comfortable both leading and executing work within the team.
Key Responsibilities:
- Team Leadership and Support:
- Manage and mentor a small Deal Operations team, setting clear goals, providing feedback, and facilitating professional growth.
- Actively participate in each functional area (SOW, RFP, and Deal Desk) to support the team in delivering high-quality, timely output.
- Foster a collaborative team environment that promotes efficiency, quality, and alignment with Omilia’s values and growth goals.
- Statement of Work (SOW) Management and Execution:
- Oversee and actively contribute to the creation, review, and approval of SOWs, ensuring accuracy, consistency, and compliance.
- Work directly with sales, legal, and customer success teams to customize SOWs as needed, balancing client requirements with contractual standards.
- Implement an efficient process for creating, updating, and standardizing SOW templates to accelerate deal cycles.
- Response for Proposals (RFP) Oversight and Contribution:
- Manage and contribute to the RFP process from end to end, including organizing resources, assigning tasks, and ensuring quality in responses.
- Collaborate with product, marketing, and sales teams to gather accurate, up-to-date information for RFP responses.
- Identify and implement improvements to the RFP response process, including template enhancements and a knowledge repository for recurring information.
- Deal Desk Operations and Support:
- Serve as the escalation point for Deal Desk matters, advising on deal structuring, pricing, and terms to ensure both compliance and profitability.
- Actively support the review and approval process for complex deals, collaborating with legal and finance to address special terms and conditions.
- Establish and maintain deal governance best practices, including documentation standards and processes for efficient deal flow.
- Process Optimization and Strategy:
- Continuously assess and improve Deal Operations processes to support scalability, efficiency, and quality.
- Develop key performance indicators (KPIs) to measure Deal Operations success, track performance, and drive process improvements.
- Partner with Revenue Operations and CRM teams to ensure tools and systems support streamlined workflows and automated processes where possible.
- Cross-Functional Collaboration:
- Act as a bridge between the Deal Operations team and other departments, including Sales, Legal, Finance, and Product, to align on priorities and resolve issues effectively.
- Conduct regular training sessions and workshops to educate sales and other teams on SOW, RFP, and Deal Desk processes and best practices.
- Collect feedback from internal stakeholders to continuously improve and refine deal operations.
- Bachelor’s degree in Business, Finance, Operations, or a related field.
- 5+ years of experience in deal operations, sales operations, or a similar role, with at least 2 years in a managerial or team lead capacity.
- Proven experience with SOW creation, RFP response processes, and Deal Desk operations, ideally within a technology or SaaS environment.
- Excellent organizational skills and attention to detail, with the ability to manage multiple priorities and deadlines.
- Strong interpersonal and communication skills for effective cross-functional collaboration and team leadership.
- Experience with CRM systems (e.g., Salesforce) and other deal operations tools is highly desirable.
- A proactive, solution-oriented mindset with a focus on efficiency and process optimization.
- Knowledge of the AI, ML, or SaaS landscape is a plus.
If you’re an organized, detail-oriented professional with a passion for improving deal processes and a commitment to team leadership, we encourage you to Apply Now and become part of Omilia’s exciting journey in AI-driven transformation!
- Fixed compensation;
- Long-term employment with the working days vacation;
- Development in professional growth (courses, training, etc);
- Being part of successful cutting-edge technology products that are making a global impact in the service industry;
- Proficient and fun-to-work-with colleagues;
- Apple gear.
Omilia is proud to be an equal opportunity employer and is dedicated to fostering a diverse and inclusive workplace. We believe that embracing diversity in all its forms enriches our workplace and drives our collective success. We are committed to creating an environment where everyone feels welcomed, valued, and empowered to contribute their unique perspectives without regard to factors such as race, color, religion, gender, gender identity or expression, sexual orientation, national origin, heredity, disability, age, or veteran status, all eligible candidates will be given consideration for employment.
