Manager - Crisis Management Centre

About the Business

The role holder will be responsible for the day to day management of the Quilter Crisis Management Centre (CMC) and the facilitation of crisis command and control protocols incorporating the gold, silver and bronze model.
The CMC is responsible for the corporate response to incidents and crises that could impact on staff safety, business continuity and customer confidence. This is underpinned by a rigorous training and scenario testing programme to ensure that the various business functions are resilient and prepared.
Corporate business continuity is dependent on strong links and communication with critical third-party providers, knowledge of the company’s important business services and an understanding of operational resilience principles. This includes the recording and review of disruptive events impacting on business resilience.
The maintenance of robust standards of physical security is an important component in preventing incidents and ensuring that the safety of our people and estate is prioritised. The role holder will work with frontline security staff to oversee and progress this area.

About the Role

Key Responsibilities

• Ownership of the company’s command and control response to crises and critical incidents including the facilitation of meetings and briefing products.

• Operate on a 24/7 basis managing the CMC to fully support the business against threats and disruptions. This includes on-call responsibilities.

• Support the facilitation of crisis management training, deliver specialist presentations and design crisis and business continuity exercise scenarios.

• Supervision and development of a small team producing assessments and reports relating to tactical threats to Quilter.

• Work with other functions to ensure that operational resilience and business continuity is reviewed, tested, and maintained as business as usual.

• Produce detailed and accurate written reports for the benefit of incident review, reporting upwards and implementing corporate learning and best practice.

• Maintain, manage and educate the company’s on-call crisis management cadre.

• Provide managerial resilience by deputising for the Head of Security & Crisis Management when required.

• Participate in sensitive projects and work streams as required by the Head of Crisis Management.

• Oversight of the security arrangements for the Quilter estate to ensure it is safe and secure.

About You

Other skills required are:

• Outstanding inter-personal skills to create effective and enduring relationships with internal and external stakeholders for the benefit of the Quilter CMC.

• An inclusive and collegiate attitude to leadership so colleagues feel valued and supported.

• Excellent verbal and written communication skills.

• Able to demonstrate innovative thinking and sound problem-solving skills.

• Sound judgement when reviewing and prioritising conflicting demands.

• A positive mindset aligned to high levels of self-motivation and dedication to task delivery.

• Enthusiasm to embrace new challenges with drive and commitment.

Qualifications Required

• Relevant operational experience gained in a corporate, military, law enforcement or government agency environment.

• Academic and professional qualifications in any relevant field (preferred but not essential).

Inclusion & Diversity

We value diversity and strive to promote inclusivity in all aspects of our culture. We believe in equal opportunities for all, ensuring that no applicant encounters less favourable treatment based on anything but their skills, qualifications, experience, and potential. We celebrate the unique contributions of a diverse workforce and create a respectful, nurturing environment where every colleague can thrive.

Values

Do the right thing: We act with integrity and are proudly committed to going above and beyond in service of our clients and the support we provide our communities.
Always curious: We continuously seek new ideas and knowledge so we’re one step ahead of our clients’ needs. We look for inspiration everywhere and encourage experimentation, recognising that this is how we create brilliant solutions for brighter futures.
Embrace challenge: We aim high to transform our potential into meaningful outcomes. With ambition as our driving force and a steadfast commitment to growth, we succeed for the good of every generation.
Stronger together: Combining our diverse talents, we accomplish more collectively than we ever could do alone. We speak openly, actively listen, and support each other, and constructively challenge and embrace new ideas. We seek empowerment and demonstrate ownership and trust, with the confidence to make impactful decisions.

Core Benefits

Holiday: 182 hours (26 days)

Quilter Incentive Scheme: All employees are eligible to participate in incentive scheme, to incentivise business performance and their contribution.

Pension Scheme: A non-contributory company pension scheme that can be boosted through personal contributions.

Private Medical Insurance: Single cover as standard with options to increase cover to include your partner or children.

Life Assurance: 4x your salary.

Income Protection: 75% of salary, less state benefits, payable after 26 weeks of absence.

Healthcare Cash Plan: Jersey employees only

In addition to our core benefits, we offer a range of flexible benefits to UK employees that you can choose from and pay for conveniently via a salary deduction.