Manager - Consumer Lending Chief Controls Office

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Job Description Summary

Job Description

JOB TITLE: Manager

SALARY: From £65,385

LOCATION(S): Chester, Leeds or Manchester

HOURS: Full time

WORKING PATTERN: Hybrid, 40% (or two days) in an office site

About the role

This is an opportunity to join the Consumer Lending (CL) Chief Controls Office, where you will help shape how our business manages their risk and controls.

We’re at a pivotal moment, making this an ideal time to join our team. We have implemented a new operating model for non-financial risk management across Lloyds Banking Group, empowering our people to take end-to-end accountability for leading the risks they face. This transformation is reshaping our approach to risk and control management. We are building a team of control and data specialists to support risk and control owners to deliver great customer outcomes.

Our colleagues are valued and supported to become experts in what they do and grow their careers. We want colleagues to feel connected to our Group strategy and how their role fits into it.

This Manager’s role within our Chief Controls Office is focussed on driving risk reduction and control improvements. You will deliver data-led insights by identifying important trends in risk exposure and control deficiency. Using root cause analysis you will address underlying issues, optimise our risk and control environment, and embed best practice. A desire to grow, focus and change is critical to success in the role.

We’re seeking a highly skilled and motivated individual to join our team, with a focus on control assurance and identifying patterns in risk and control issues to drive process excellence across Consumer Lending. This role is pivotal in supporting the Group’s risk strategy and delivering change through data-driven insights and automation.

• Root cause analysis using structured methodologies to identify recurring issues and drive sustainable control improvements.
• Delivering data-driven insights by conducting reviews and deep dives into risk and control trends across the business.
• Working closely with business stakeholders to address underlying issues and implement effective solutions.
• Tools like PowerBI to generate actionable insights from control data sets.
• Communicating findings and recommendations effectively through storytelling and visualisation.
• Building strong relationships with stakeholders across the organisation to drive engagement and adoption.

• Strong knowledge of Consumer products such as car finance, credit cards, loans, mortgages.
• An understanding of data analytics and visualisation tools (e.g. PowerBI) as well as AI tools.
• Conducted research considering multiple perspectives to enable analysis of key themes.
• Familiarity with Group policy frameworks and governance.
• Solid understanding of risk strategy and its application in operational environments.
• Hands-on experience with process automation technologies.
• Excellent communication, stakeholder management, and the ability to present complex information clearly.

If you think all banks are the same, you’d be wrong. We’re an innovative, fast-changing business that’s shaping finance as a force for good. A bank that’s empowering its people to innovate, explore possibilities, and grow with purpose.

Our focus is to ensure we’re inclusive every day, building an organisation that reflects modern society and celebrates diversity in all its forms. We want our people to feel that they belong and can be their best, regardless of background, identity or culture. We were one of the first major organisations to set goals for diversity in senior roles, create a menopause health package, and a dedicated Working with Cancer initiative. And it’s why we especially welcome applications from under-represented groups.

We’re disability confident. So, if you’d like reasonable adjustments to be made to our recruitment processes, just let us know.

• A generous pension contribution of up to 15%
• An annual bonus award, subject to Group performance
• Share schemes including free shares
• Benefits you can adapt to your lifestyle, such as discounted shopping
• 30 day’s holidays, with bank holidays on top
• A range of well-being initiatives, and generous parental leave policies

Want to do amazing work, that’s interesting and makes a difference to millions of people? Join our journey.

At Lloyds Banking Group, we're driven by a clear purpose; to help Britain prosper. Across the Group, our colleagues are focused on making a difference to customers, businesses and communities. With us you'll have a key role to play in shaping the financial services of the future, whilst the scale and reach of our Group means you'll have many opportunities to learn, grow and develop.

We keep your data safe. So, we'll only ever ask you to provide confidential or sensitive information once you have formally been invited along to an interview or accepted a verbal offer to join us which is when we run our background checks.  We'll always explain what we need and why, with any request coming from a trusted Lloyds Banking Group person. 

We're focused on creating a values-led culture and are committed to building a workforce which reflects the diversity of the customers and communities we serve. Together we’re building a truly inclusive workplace where all of our colleagues have the opportunity to make a real difference.