OppFi is a leading tech-enabled digital finance platform that works with banks to provide financial products and services for everyday Americans. Through a transparent and responsible platform, which includes financial inclusion and excellent customer experience, the Company supports consumers who are turned away by mainstream options to build better financial health.
We are a team of caring, innovative, and inclusive individuals who thrive in being immersed in diverse talents, expertise, perspectives, and backgrounds. Our employees approach every new challenge with an unparalleled ability to see what could be rather than settle for what is. Our business principles guide us and create an open and collaborative culture where we improve 1% every day, and the best ideas always win! We welcome individuals who want to make an impact in the financial system by facilitating credit access, expanding financial inclusion, promoting financial health, and delivering exceptional customer service.
A few other fun facts about us. OppFi is one of the top consumer-rated financial platforms online, maintaining a 4.5/5.0-star rating on Trustpilot. We are a 2025 Crain’s Fast 50™ company and were named on Built In's 2025 Best Places to Work in Chicago.
About the job:
The Manager of Collections and Recoveries Strategy is a high-impact, critical role responsible for setting the strategic direction and managing the financial impact of all collections and recovery operations. This leader will drive optimization to maximize the recovery of delinquent and charged-off accounts while maintaining a strict adherence to regulatory compliance and delivering a positive customer experience. Success in this role requires a strategic, results-oriented focus on optimizing efficiency and managing high-stakes external partner relationships.
What you get to do:
- Drive Collections & Recoveries Strategic Roadmaps: Define and lead the Collections and Recoveries strategy roadmap, leveraging data analytics to execute complex customer segmentation and design tailored, compliant collection approaches.
- Lead and Develop Talent: Directly manage a team, providing leadership, guidance, and training to foster a culture of accountability and professional growth.
- Own the Recoveries P&L: Develop, implement, and govern the end-to-end strategy for all charged-off loan recoveries, including internal operations and a network of external collection agencies. Negotiate, onboard, and manage external partners to augment internal capabilities and maximize net return on the portfolio.
- Govern Cross-Functional Initiatives: Act as the lead owner for high-priority, complex cross-functional initiatives (e.g., AI Collections Channel implementation, core system enhancements) to deliver quantifiable financial outcomes for OppFi.
- Executive Insight: Distill complex operational and performance data into clear, actionable executive updates, highlighting key risks and opportunities impacting portfolio health.
What you will bring to the team:
- 3+ Years of progressive experience in Collections or Recoveries Strategy within a FinTech or Financial Services environment, with a minimum of 2 years experience in a managerial or supervisory role
- Advanced ability to independently lead multiple high-priority projects concurrently, manage cross-functional stakeholder expectations (Risk, Legal, Operations, Bank Partners), and drive timely resolution.
- Ability to apply rigorous process and risk tools (Process Mapping, Project Planning) to complex problem statements and develop strategic, workable solutions.
- Expert knowledge and direct experience implementing strategies related to key federal regulations (FCRA, UDAAP, TILA, etc.).
Reports to: Senior Director, Collections & Recoveries Strategy
Job Level: Manager
Total Rewards and Benefits:
At OppFi, we are committed to fostering a fair and equitable workplace. The compensation range for this role reflects our good faith compensation estimate for this position. Final offers are determined based on a myriad of factors including, but not limited to experience, skills, qualifications, and other relevant business considerations. Candidates are encouraged to discuss compensation expectations during the hiring process. In addition to base pay, the total compensation package includes eligibility and potential for performance-based bonuses and equity grants dependent upon the role and job level.
OppFi offers a flexible, remote environment, 401(k) matching program, and generous paid time off. Other benefits include medical, dental, and vision coverage, and tuition reimbursement. Additional benefits include DoorDash DashPass, Figo pet insurance, Rocket Lawyer, and access to LinkedIn Learning. OppFi also offers Fringe, a lifestyle benefits platform that allows employees to decide how to spend rewards from dozens of vendors like Uber, DoorDash, and UrbanSitter. #LI-Remote
EEO Statement:
OppFi is an equal opportunity employer and does not discriminate based on any actual or perceived legally recognized protected bases under local, state, federal law, or regulations. Our goal as a company is to build an equitable workplace that actively works to dismantle systems of oppression in our processes, procedures, and interactions. We aim to help our employees thrive where they work and beyond. Check out our Culture page here.
As part of OppFi’s commitment to providing equal opportunity to qualified individuals, OppFi will ensure that persons with disabilities are provided reasonable accommodation as defined by applicable laws and organizational policies. If reasonable accommodation is needed to participate in the job application or interview processes or job requirements, please contact our People Team at [email protected].
Pursuant to the requirements of the California Consumer Privacy Act, OppFi is providing the "OppFi California Employee Privacy Policy", which details the categories of personal information collected and your rights under the policy. If you are a California resident, please review the policy here: https://www.oppfi.com/careers/.
The information in this document is for general informational purposes only. It is not intended to be an all-inclusive list or description of the organization and its requirements for positions and employees. OppFi reserves the right to modify or change the information on this document at its discretion.
