Manager, Client Engagement

ICON is a global healthcare intelligence and clinical research organisation united by a mission to bring new medicines and treatments to patients faster.

As a values-driven organisation, integrity, collaboration, agility, and inclusion are at the heart of how we work and interact with each other, customers, patients and suppliers.

Manager, Client Engagement – Patient Recruitment & Retention (PRR)

As a Manager, Client Engagement, you will be responsible for fostering strong relationships with our clients and ensuring their satisfaction with our services.

This role sits within ICON’s Patient Recruitment & Retention (PRR) division, where we deliver patient‑centred solutions designed to optimise clinical trial recruitment, engagement, and retention across the full patient journey.

You will oversee and support client services workstreams, ensuring deliverables meet quality and timeline expectations while supporting the successful development of patient‑centric recruitment and retention strategies.

What You Will Be Doing:

• Develop and implement strategies to enhance patient recruitment and retention, leveraging multiple service line capabilities to address protocol‑specific challenges

• Act as a key client partner, delivering customised recruitment and retention approaches aligned to patient insights and study requirements

• Collaborate with internal teams, including PRR specialists and operational functions, to ensure aligned and effective service delivery

• Support the development and execution of multi‑channel recruitment and engagement solutions, including site‑specific strategies, digital outreach, and patient‑centred services

• Monitor client feedback and performance metrics, including enrolment and engagement data, to identify opportunities for optimisation

• Manage key markets as the primary point of contact, ensuring timely recommendations to support patient enrolment and retention

• Drive continuous improvement across client service delivery, supporting innovative approaches that enhance patient experience and recruitment outcomes

• Support budget development, contribute to Bid Defence meetings, and help retain patient recruitment and retention scope

You will have/be:

• Bachelor’s degree in Business Administration, Marketing, Life Sciences, or a related field

• Proven experience in client/ account management within the clinical research industry, managing multiple studies or client accounts

• Direct experience supporting and analysing patient recruitment, retention, and/or site engagement strategies within clinical trials, with the ability to interpret enrolment and engagement metrics to optimise performance

• Experience working cross functionally with Business Development, Clinical, and Operations teams to deliver study outcomes

• Experience contributing to budget development, bid defence activities, and scope management

• Willingness to travel as required (approximately 25%)

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Employment with ICON is contingent upon having the legal right to work in the country where the role is based.

Rewards & Benefits

ICON offers a competitive and comprehensive total rewards package designed to support your health, wellbeing, and career development.

Benefits may include:

• Competitive base salary and performance related incentives
• Health and wellbeing programmes including medical, dental, and vision coverage where applicable
• Retirement and pension plans
• Life assurance and disability coverage
• Employee assistance programmes and wellbeing resources
• Learning and development opportunities through structured training and career pathways

Benefits may vary depending on role and location.

Visit our careers site to read more about the benefits ICON offers.

Inclusion and Accessibility

ICON is an equal opportunity employer. We are committed to building an inclusive and accessible workplace where everyone feels valued and supported.

If you require reasonable accommodations during the recruitment process, please let us know or submit a request here.

Are you a current ICON Employee? Please click here to apply