Manager, Application Management • CaLM App Support

ABOUT US:

LSEG (London Stock Exchange Group) is more than a diversified global financial markets infrastructure and data business. We are dedicated, open-access partners with a commitment to excellence in delivering the services our customers expect from us. With extensive experience, deep knowledge and worldwide presence across financial markets, we enable businesses and economies around the world to fund innovation, manage risk and create jobs. It’s how we’ve contributed to supporting the financial stability and growth of communities and economies globally for more than 300 years. 

Through a comprehensive suite of trusted financial market infrastructure services – and our open-access model – we provide the flexibility, stability and trust that enable our customers to pursue their ambitions with confidence and clarity.

LSEG is headquartered in the United Kingdom, with significant operations in 70 countries across EMEA, North America, Latin America and Asia Pacific. We employ 25,000 people globally, more than half located in Asia Pacific. LSEG’s ticker symbol is LSEG.

OUR PEOPLE:

People are at the heart of what we do and drive the success of our business. Our culture of connecting, creating opportunity and delivering excellence shape how we think, how we do things and how we help our people fulfil their potential.

We embrace diversity and actively seek to attract individuals with unique backgrounds and perspectives.  We break down barriers and encourage teamwork, enabling innovation and rapid development of solutions that make a difference. Our workplace generates an enriching and rewarding experience for our people and customers alike. Our vision is to build an inclusive culture in which everyone feels encouraged to fulfil their potential.

We know that real personal growth cannot be achieved by simply climbing a career ladder – which is why we encourage and enable a wealth of avenues and interesting opportunities for everyone to broaden and deepen their skills and expertise.

As a global organisation spanning 70 countries and one rooted in a culture of growth, opportunity, diversity and innovation, LSEG is a place where everyone can grow, develop and fulfil your potential with meaningful careers.

Role Profile

The role would be managing the Collateral Production Support Team for the respective production, pre-production, and test functions. This role involves investigating issues, developing fixes, supporting new releases, performing general maintenance and infrastructure administration tasks. Improvements through support process changes and performance tuning is also required.

May be required to work across multiple shift rotas according to the monthly roster. Out of hours support overnight required and across weekends and Bank Holidays.

Good communication skills and business knowledge is required for working with business teams during investigations.

Candidate need to be subject matter experts in the underlying infrastructure & technologies used by the applications. They may be required to provide detailed technical support to developers producing bug fixes & new releases of applications.

Must be self-motivating with the ability to prioritize workload amongst the team. This role would also include considerable people management and stakeholder management responsibilities.

Key Responsibilities

Support of the LSEG Post Trade / London Clearing House (LCH) applications related to Shared Services Platforms / Clearing Services which are part of London financial market infrastructure.

• Support Incidents and Problems
  • Analyse problems and decide on suitable resolutions.
  • Analyze wider infrastructure issues for potential impacts on underlying applications
  • Apply resolutions following the LCH Change Management procedure
  • Report status to relevant business and IT teams
  • Record progress of incident resolution in ServiceNow
  • Follow detailed incident management procedures
  • Monitor ServiceNow for Incidents and Problems

• Bug fixes and improvements to LCH products
  • Analyze and update system monitoring tools for current health and potential future points of failure
  • Identify longer term fixes for application bugs and small functionality enhancement requests
  • Creating metrics to measure the effectiveness of the system
  • Implement application fixes
  • Update Bitbucket with source code changes where vital
  • Update relevant WIKI/ documentation with changes
  • Provide input to the Release process for new releases
  • Work to the ITIL standard following LCH policies

• Maintain working relationship with business & technical teams

• Out of hours support / On-call support
  • Be available for overnight support of production services to ensure successful completion of processing
  • Respond to overnight calls and deal with issues
  • Support weekend releases and maintenance work
  • Participate in Disaster Recovery exercises

• Assist in project related work
  • Carry out requirements as defined
  • Provide advice during bug fixes, design and implementation
  • Act as subject matter expert for the application and infrastructure domains

• Quality check - CR
  • Review development release packages prior to production deployment
  • Provide benefit of experience in the business area and application support

• Coordinate and assist in various internal and external audits either planned or ad-hoc

• Coordinate and assist in Group required risk control assessments

PERSON SPECIFICATION

Education:

• Degree educated, preferably in a technical discipline

Required skills and experience

• Hands on Experience in Calypso with complex up streams/down streams  (Mandatory)
• Minimum 8 years of experience in SysAdmin / Infrastructure / Production Support involving Calypso.
• Strong UNIX/Linux System Administration skills preferably with knowledge of shell scripts / python.
• Strong AWS System Administration skills
• Knowledge of Network Diagnostics, DNS Servers, Web Servers and firewall connectivity analysis, Windows Directory permissions management
• Strong Oracle Database/SQL skills, including AWS RDS & Aurora PostgreSQL.
• Functional knowledge of Red Hat JBoss EAP (or equivalent Web Server technology)
• Experience with IBM MQ
• Working knowledge of DataDog, CalMon monitoring tools.
• Hands-on in version control repository (Ideally DXOne, Gitlab)
• Preferable to have Control M experience.
• Exposure to CI/CD framework, Anthos Kubernetes & EKS.

Person Specification

• Hands-on experience of working in an IT support team (application / infrastructure)
• Excellent analytical skills, Attention to detail and problem-solving abilities.
• Strong technical background in the core technologies with multiple years of experience.
• Ability to communicate clearly and concisely to IT and business teams and to senior management
• Experience in Financial or an investment banking environment.
• Familiarity with financial products and terminology.

Career Stage:

London Stock Exchange Group (LSEG) Information:

Join us and be part of a team that values innovation, quality, and continuous improvement. If you're ready to take your career to the next level and make a significant impact, we'd love to hear from you.

LSEG is a leading global financial markets infrastructure and data provider. Our purpose is driving financial stability, empowering economies and enabling customers to create sustainable growth.

Our purpose is the foundation on which our culture is built. Our values of Integrity, Partnership, Excellence and Change underpin our purpose and set the standard for everything we do, every day. They go to the heart of who we are and guide our decision making and everyday actions.

Working with us means that you will be part of a dynamic organisation of 25,000 people across 65 countries. However, we will value your individuality and enable you to bring your true self to work so you can help enrich our diverse workforce.

We are proud to be an equal opportunities employer. This means that we do not discriminate on the basis of anyone’s race, religion, colour, national origin, gender, sexual orientation, gender identity, gender expression, age, marital status, veteran status, pregnancy or disability, or any other basis protected under applicable law. Conforming with applicable law, we can reasonably accommodate applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs.

You will be part of a collaborative and creative culture where we encourage new ideas. We are committed to sustainability across our global business and we are proud to partner with our customers to help them meet their sustainability objectives. Our charity, the LSEG Foundation provides charitable grants to community groups that help people access economic opportunities and build a secure future with financial independence. Colleagues can get involved through fundraising and volunteering.

LSEG offers a range of tailored benefits and support, including healthcare, retirement planning, paid volunteering days and wellbeing initiatives.

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