Netflix is one of the world's leading entertainment services, with over 300 million paid memberships in over 190 countries enjoying TV series, films and games across a wide variety of genres and languages. Members can play, pause and resume watching as much as they want, anytime, anywhere, and can change their plans at any time.
Netflix is seeking a Manager of Account Management who will be responsible for leading a team of UK Account Managers who function as a strategic partner to sales leading pre-to-post sale campaign execution. The ideal candidate will be responsible for partnering with their aligned Sales Managers on all pitch-to-pay processes and workflows to maximize revenue and ensure our clients have exceptional experiences with Netflix.
The Account Management team partners with many cross-functional teams including Sales, Ad Ops, Product, Research, Marketing, etc. on all aspects of the campaign lifecycle. This role will work closely with Sales and Account Management leadership to identify efficient workstreams and establish strong relationships internally and externally with key Advertisers and Agencies.
Key Responsibilities:
Lead and manage a team of Account Managers responsible for pre-to-post sale campaign execution in partnership with Agency Sales Partners
Partner with aligned Sales Manager(s) and UK Account Management Leadership to develop and execute sales strategies and packaging to meet revenue targets and drive business growth
Develop, document and rollout new processes and workflows that create efficiencies for day-to-day Account Management responsibilities
Partner with cross-functional teams including Ad Ops, Product, Research, Ads Marketing, etc. on key projects & initiatives as we build and scale our Advertising Business
Provide regular updates to sales counterparts on client feedback, campaign performance, optimization recommendations, booking trends, etc.
Develop training and education strategies for Account Management including onboarding and ongoing learning & development
Work closely with FP&A on ensuring accurate revenue forecasting, reporting, upfront tracking, etc.
Ability to navigate client and campaign escalations and drive long-term solutions to proactively address future concerns
Analyze sales data to measure performance and identify areas for improvement
Establish and maintain relationships with key clients and media agencies
We’re Looking for:
7+ years of experience in Account Management and Sales Planning functions in the digital media industry, with a focus on video advertising
Strong leadership and team management skills with a proven track record of managing direct reports
Excellent understanding of Sales Operations and pitch-to-pay systems and workflows
Deep knowledge of digital media sales, including Direct IO, Programmatic Advertising and CTV
Excellent communication and presentation skills
Strong analytical and strategic thinking abilities with the ability to make data digestible for cross-functional stakeholders
Familiarity with industry tools and software, including ad servers, DSPs, and CRM systems
Deep understanding of Advertising Measurement vendors
Inclusion is a Netflix value and we strive to host a meaningful interview experience for all candidates. If you want an accommodation/adjustment for a disability or any other reason during the hiring process, please send a request to your recruiting partner.
We are an equal-opportunity employer and celebrate diversity, recognizing that diversity builds stronger teams. We approach diversity and inclusion seriously and thoughtfully. We do not discriminate on the basis of race, religion, color, ancestry, national origin, caste, sex, sexual orientation, gender, gender identity or expression, age, disability, medical condition, pregnancy, genetic makeup, marital status, or military service.
