Managed Services Team Lead

The Company  

Gentrack is a publicly listed software company and provides leading utilities across the world with innovative cleantech solutions. The global pace of change is accelerating, and utilities need to rebuild for a more sustainable future.  Working with some of the world’s biggest energy and water companies, as well as innovative challenger brands, we are helping companies reshape what it means to be a utilities business. We are driven by our passion to create positive impact. That is why utilities rely on us to drive innovation, deliver great customer experiences, and secure profits. Together, we are renewing utilities. 

Our Values and Culture

Colleagues at Gentrack are one big team, working together to drive efficiency in two of the planet’s most precious resources, energy, and water. We are passionate people who want to drive change through technology and believe in making a difference. Our values drive decisions and how we interact and communicate with customers, partners, shareholders, and each other. Our core values are:  

• Respect for the planet 

• Respect for our customers  

• Respect for each other 

We are a team that shares knowledge, asks questions, raises the bar, and are expert advisers. At Gentrack we care about doing honest business that is good for not just customers but families, communities, and the planet. Gentrackers continuously look for a better way and drive quality into everything they do.  

This is a truly exciting time to join Gentrack with a clear growth strategy and a world-class leadership team working to fulfil Gentrack’s global aspirations by having the most talented people, an inspiring culture, and a people-centric business.  

The Opportunity  

As a Team Leader in the Managed Services team, you’ll take a leading role in the management and personal development of a team of Analysts that provide our customers with excellent energy expertise and unmatched operational results.  

Your focus will be to ensure your team delivers the targets and SLAs set on a customer-by-customer basis, and to also ensure the team gets the personal development to further their career. You will be a leader in setting and developing a positive, forward thinking, and fast-paced culture. You will work alongside the Managed Services leadership team to support delivering mutually beneficial partnerships with our customers. 

Your success in this role will be measured by:  

• Maintaining the current high standards and results across the Managed Services team, including revenue results and exceptional engagement survey scores. 

• Making regular contributions to senior leadership meetings, tasks, and projects. 

• The development of more robust training and development practices, both for new starters and long-term team members. 

• Positive feedback from customers and managers on the quality and quantity of the team’s outputs. 

• Positive feedback from your team and staff you are mentoring.  

• Successfully implementing improvements to practice and process. 

The Specifics: 

Team Management 

• Ensure all your direct reports receive regular feedback and coaching so that they know how they are currently performing and what they need to do next to advance their career.   

• You will coach, mentor, and support the continuous improvement of your team.  

• Ensure your directs reports have goals which support the organisation’s goals and strategy but also provide them opportunities for personal development. 

• Inspire teams with your ideas, knowledge, and self-starting attitude.  

• You will celebrate success and tackle issues with compassion.  

• Participating in planning, stand-ups, team meetings and other senior leadership events, as appropriate.  

• Investing in personal training and development to maintain and advance your performance over time.   

• You will help attract quality candidates, work with teams to make meaningful hiring decisions, and welcome new team members.  

• Taking reasonable care of your own and other people’s Health & Safety in the workplace. 

• Promptly reporting any incidents or hazards in your work or in your work environment that may be putting your or anyone else’s Health & Safety at risk. 

• We are a high integrity organisation, and our values are based on respect – respect for our planet, our customers, and our employees.  As a leader in the company, it is important that these values resonate with you and that you act on them daily – shaping the culture of the business. 

Operational Excellence 

• You will enable and support your teams running effective and efficient operational processes. 

• Take ownership of reporting linked to queries, values raised etc, and drive weekly conversations on the performance of analyst. 

• Working on initiatives and process improvements to support the wider team. 

• Take ownership of team improvements and ensure consistency across both fuels e.g. weekly meetings, communication, ways of working, consistent quality. 

• You will connect the work we are doing to the success of our customers, so that each week people leave with a feeling that their contributions made an impact. 

• Facilitate team growth through an "experiment and learn" mindset to ensure that the team and individuals are always looking for a better way. 

• Recognise gaps in our service delivery, supports and implements changes to address. 

• Liaising with wider business stakeholders to align development efforts and progress our company goals and objectives. 

• In addition to this you may be required to carry out any other duties as reasonably requested by your direct line manager. 

Some important characteristics we are looking for: 

• 5+ years energy experience. 

• Previous leadership experience desirable 

• A flexible approach to work with a can do attitude, common sense, and an open-minded consultative approach. 

• Excellent relationship management, interpersonal skills, and ability to work with a diverse range of people. 

• Confident in delivering meetings and presentations. 

• A passion for excellence, with a high level of attention to detail with a commitment to be the best 

• A drive for continuous improvement in processes, others and yourself. 

• Ability to give and receive positive and constructive feedback.  
• Ability to creatively solve problems.  

What we offer in return: 

• Personal growth – in leadership, commercial acumen, and technical excellence. 

• To be part of a global, winning high growth organisation – with a career path to match. 

• A vibrant, culture full of people passionate about transformation and making a difference -with a one team, collaborative ethos. 

• A competitive reward package that truly awards our top talent. 

• A chance to make a true impact on society and the planet. 

Gentrack want to work with the best people, no matter their background. So, if you are passionate about learning new things and keen to join the mission, you will fit right in.