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As part of the Maison Experience team the Receptionist will be the first point of contact for all non-client visitors to the Maison. Ensuring that all guests have a warm welcome and working with the team to provide any required support on administrative matters. Working to maintain the smooth and efficient running of the reception space within the Maison.
Main responsibilities:
Manage the Front Desk ensuring both team & visitors are supported with 5* service experience and a positive, warm first impression
Setting the tone for the day and creating moments of surprise and delight for the team
Offer, prepare and serve refreshments/teas/coffees for visitors on arrival
Ensure a seamless visitor experience – welcoming and connecting visitors with team members
Managing visitor luggage
Oversee the courier access for deliveries and collections - ensuring all goods in/out are processed as necessary and kept tidy
Assist with courier bookings for the Maison team and managing inbound post
Entrance area maintenance – florals, VM organisation
Internal office communications between the Maison, Hill Street and Annex/ Showroom
Back-office catering when required in collaboration with SSS team
Support with events (internal and external) when required
Support with calendar management for Store Directors
Other duties may be required supporting business needs
About You:
- Previous experience within a client facing role, within retail or hospitality. Understanding the importance of providing a great client experience.
- Excellent communication skills both written and verbal.
- Previous administrative experience.
- Highly systematic and well organised.
- Good commercial and aesthetic awareness with a high level of attention to detail.
- Able to work to own initiative to meet key deadlines.
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