Role and Responsibilities
This is a fixed term contract for a period of six months*. Duties will include account management, organising the dispatching and delivery of goods and dealing with customer queries.
In this role you will be responsible for processing orders, maintaining the accuracy of picking notes, and ensuring that delivery deadlines are met by monitoring production.
You will be liaising with customers via email and telephone and therefore should have excellent communication skills.
Customer orders must be kept up to date and ensuring inventory accuracy, therefore you must have good attention to detail.
Other duties will also include:
- Producing regular reports and statistics on a daily, weekly and monthly basis;
- briefing team leaders on a daily basis;
- Overseeing stock control and processing orders
- fulfilling objectives and directions from management
- Motivating, organising and encouraging teamwork within the workforce
- Managing of QMS systems for ISO9001 & ISO14001
Essential
- Good Computer Skills (Excel and Word)
- Warehouse Management Experience
- People Management
- Good Customer Service
Desirable but not essential
- First aid trained
- Fire champion or fire safety trained
- Experience working in a warehouse that processes or makes mobile phones or other electronic devices
- Dealing with customer complaints
Preferred Skills
- Verbal and written communication skills
- Logical reasoning
- Numerical skills
- Technical skills
- Organisational skills
- IT skills
- Professionalism and punctuality
- People and time management
- Preparing reports
- Problem solving
- Project management
- Inventory Control
Knowledge and understanding of mobile phones and electronic products would be an advantage but is not essential to the role.
The hours for this position are Monday to Friday 08:30 - 17:30, 40 hours a week, with some overtime available during busy periods.
