Liaison Officer

Title: Liaison Officer 

Reports to: Head of Air Transport

Entity: MAFX UK

Group: SAM 
Capability Area: AVOPS EU

Company Overview 

Metrea delivers effects-as-a-service to national security partners across five domains and more than a dozen mission areas—including airborne ISR, electronic warfare, secure communications, aerial refueling, special mission aviation, aerial firefighting, and advanced simulation.  

Wherever we operate, we build vertically integrated full stacks of capability—designing, building, and operating turnkey solutions that let customers scale capacity while benefiting from continuous cycles of innovation. With operators and engineers under one roof, we close the gap between lab and field—what we call connecting design with effect.  

Metrea’s solutions are built for elegance: effective, efficient, and evolving. This approach enables our partners to do more with less and achieve outsized, asymmetric advantage against rapidly evolving threats.  

Headquartered in Washington, DC, Metrea has facilities across the United States, the United Kingdom, Europe, and beyond. 

Special Air Missions Group (SAM) is responsible for developing and delivering Metrea’s Intelligence, Surveillance, and Reconnaissance (ISR), Special Mobility, and Aerial Firefighting (AFF) capabilities. SAM oversees the integration of new mission systems, ensuring operational readiness across specialized aviation operations. It manages fleet maintenance, regulatory compliance, and strategic partnerships to enhance mission effectiveness. By consolidating expertise and infrastructure, SAM ensures Metrea’s airborne capabilities remain adaptable and mission-ready across dynamic operational environments. 
 
Position Summary  

We are seeking a versatile Liaison Officer (LO) to join our AVOPS EU team to work within the Air Transport division. This role requires exceptional organisational and project management skills, first class communication skills with the capacity to manage and deliver complex aviation tasks.

LOs are critical to the overall delivery of AVOPS EU output and play a key role as the face of the company with our clients. They must maintain the highest levels of professionalism, in addition to fostering and promoting the “partnership” approach to our delivery solutions.

What You’ll Do

• Conduct the planning, execution and tracking of projects/ tasks assigned by the Team Lead, ensuring adherence to deliverables, timelines and budgets.
• Coordinate resources and teams cross-departments as well as external agencies and foster collaboration and communication to achieve the project and tasking goals.
• An LO will see a task through from start to finish, from concept to completion. They will understand the effect required from a task by closely partnering with the customer, and other stakeholders/ partners, to identify, understand and master the full requirement set.
• Design a solution utilising all available assets, deconflicting with other areas when required, and ensuring the key deliverables are met.
• Execute the solution by deploying with the asset. Using technology and established SOPs, reporting back on progress and ensuring the task is achieved successfully, on schedule and securely.
• Problem Solve. If a plan needs to change, deviate, evolve or pause, then the LO will be the person with overall “tactical control” and must be prepared to make an informed decision, often without reach back options.
• Monitor. Utilising OSINT tools and other corporate IT systems, act as “rear support” when other colleagues or business units require our expertise in planning, deconfliction, ops support and communication.
• Maintain. In some scenarios, we require LOs to deploy from a state of readiness to act within a notice to move period. You must be prepared to do this, in addition to supporting others who will be deployed with the capability.

What You’ll bring 

• Proven experience in operations administration and management ideally with aviation experience and background.
• Strong organisational and project management skills, with a track record of overseeing diverse projects.
• Excellent communication and interpersonal abilities to collaborate effectively across departments and management levels.
• Operational level thinking and problem-solving skills, with the capacity to think quickly and clearly to make informed decisions.
• Proficiency in project management software, data analysis tools, and Office 365 productivity suites.
• Strong risk assessment background, especially in the aviation sector.
• Experience managing/handling Dangerous Air Cargo. Specifically moving Dangerous Goods (DG) by Air.

Additional Eligibility Qualifications  

• Either holds a security clearance or is suitable and prepared to go through the required security levels (SC/DV). 
• Full UK driving license

Our Firmware  

At Metrea, our single core value, Rooted in Humility, and our four cornerstone attributes—Entrepreneurial, Systematic, Discerning, and Over-Deliver. These form what we call our Teammate Firmware. Just like technical firmware connects software and hardware, our Firmware is the constant interface between our mission and our people. It defines how we show up, how we work together, and how we solve complex problems.

Our team Firmware creates a web-like, hyper-collaborative, dynamically hierarchical way of working that helps us adapt quickly, communicate openly, and distribute decision-making to where expertise actually lives. It enables groups to self-organize around hard problems, shift fluidly as priorities evolve, and operate with the trust, curiosity, and discipline required in a complex mission space. This foundation allows us to deliver elegant, effective solutions and uphold our purpose: protecting our precious inheritance.

Benefits  

• Private Medical Insurance   
• Subsided gym membership / plans through Wellhub   
• Electric Car scheme   
• Cycle to work scheme   
• Salary sacrificed pension scheme   
• Free lunch on office days  
• Enhanced Parental Leave  
• 30 days annual PTO plus b/h 
• Bonus Scheme 
• Personal development opportunities

Right to Work 

The employee will have the legal right to work in the (relevant country) and will be able to produce right to work documentation.   

Equal Opportunities Statement  

Metrea Management Limited (MAM) (edit as per capability) is an Equal Opportunity Employer. Employment decisions are made without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, disability, or other characteristics protected by law. 

Position Type and Expected Hours of Work (please verify the below) 

Exempt Employees must have the ability to be on-call and available, as business needs require. Non-Exempt employees may be required to work over 40 hours per week with approval from the department manager.   

Work Location  

Cambridge Grove, London

Work Environment  

This job operates in an office setting, and deployable overseas to permissible and non-permissible environment. 

Travel  

Domestic and overseas travel.