LEGO.com Loose Bricks Fulfilment Manager

Job Description

Are you passionate about enhancing the post-purchase experience in eCommerce? We’re looking for an LEGO.com Loose Bricks Fulfilment Manager to drive operational excellence and innovation across LEGO.com

We're pleased to share that we offer a hybrid working week arrangement called Best of Both, requiring 3 days in the office location and 2 days from home.

No relocation assistance is offered for this position.

Core Responsibilities

• Improve Country level post-purchase experiences on LEGO.com by collaborating with partners & stakeholders in Digital Technology, Ecommerce Growth & Optimisation, LEL, Supply Chain & Distribution, Global Ecommerce Operations, Consumer Services and Fraud 
• Support regional eCommerce growth as the go-to expert for operational questions and local execution.
• Lead new service rollouts like gift messaging, sustainable packaging & delivery, and personalised products in collaboration with global teams.
• Enhance reporting and insights to enhance shopper experience and support global fulfillment strategies.
• Handle incident response for regional fulfillment issues—e.g. tracking issues, delays, customs, or returns—with key collaborators.
• Identify operational efficiencies through best practice sharing and competitor analysis to improve service and reduce costs.

Do you have what it takes.

• Proven experience improving D2C fulfillment operations in the UK/Europe, including systems and process enhancements based on consumer feedback.
• Customer-first attitude with experience leading end-to-end CX improvement initiatives from concept to hyper care.
• Creative and adaptable, with a flexible, positive approach to overcoming challenges.
• Strong collaborator management with clear, collaborative communication across cultures and time zones.
• High attention to detail and commitment to quality.
• Excellent written and verbal communication ability in English.

Play your part in our team succeeding

As a part of the LEGO Retail organisation, Global Ecommerce drives the development of LEGO.com and digital shopper channels across regions and plays a pivotal role in the LEGO Group commercial strategy.

#LI-MD1

Applications are reviewed on an ongoing basis. However, please note we do amend or withdraw our jobs and reserve the right to do so at any time, including prior to any advertised closing date. So, if you're interested in this role we encourage you to apply as soon as possible.

What’s in it for you?

Here is what you can expect:

Family Care Leave - We offer enhanced paid leave options for those important times.

Insurances – All colleagues are covered by our life and disability insurance which provides protection and peace of mind.

Wellbeing - We want our people to feel well and thrive. We offer resources and benefits to nurture physical and mental wellbeing along with opportunities to build community and inspire creativity.

Colleague Discount – We know you'll love to build, so from day 1 you will qualify for our generous colleague discount.

Bonus - We do our best work to succeed together. When goals are reached and if eligible, you'll be rewarded through our bonus scheme.

Workplace - When you join the team you'll be assigned a primary workplace location i.e. one of our Offices, stores or factories. Our hybrid work policy means an average of 3 days per week in the office. The hiring team will discuss the policy and role eligibility with you during the recruitment process.

Children are our role models. Their curiosity, creativity and imagination inspire everything we do. We strive to create a diverse, dynamic and inclusive culture of play at the LEGO Group, where everyone feels safe, valued and they belong.

The LEGO Group is highly committed to equal employment opportunity and equal pay and seeks to encourage applicants from all backgrounds (eg. sex, gender identity or expression, race/ethnicity, national origin, sexual orientation, disability, age and religion) to apply for roles in our team.

The LEGO Group is fully committed to Children’s Rights and Child Wellbeing across the globe. Candidates offered positions with high engagement with children are required to take part in Child Safeguarding Background Screening, as a condition of the offer.

Thank you for sharing our global commitment to Children’s Rights.

Just imagine building your dream career.

Then make it real.

Join the LEGO® team today.