Learning Services Functional Lead

Why this Role Matters: 

• You will lead the design of a fully modernised Learning Shared Service.  

• You will shape how digital, AI, automation and modern learning technologies enhance employee capability.  

• You will influence senior stakeholders across Capita and the client organisation.  

• You will ensure all learning journeys are seamless, inclusive, and aligned to GDS and accessibility standards. 

What You Will Lead: 

Learning Operating Model & Blueprint Ownership 

• Own the full end to end Learning Services Operating Model.  

• Develop the learning specific Capita Service Blueprint and High Level Operating Model.  

• Ensure seamless integration with the ERP platform (Oracle Fusion Learn) and other digital tools. 

Learning Service Design, SOPs & Process Architecture 

• Lead the design of processes and workflows including: 

• learning administration 

• course creation, updates & publishing 

• digital learning pathways 

• CPD, professional development and talent linked learning 

• learning MI and performance insights 

• Drive a strong user centred, accessible, inclusive approach throughout (aligned to GDS and WCAG). 

Cross Partner & Client Engagement 

• Actively contribute to the EndUser Forum representing Learning Services.  

• Align Capita’s Learning design with client expectations, governance, and change appetite. 

Enablement for Training, Testing & Transition 

• Provide critical inputs into learningfocused training design, test scripts, and readiness planning.  

• Support cutover rehearsals and lead the resolution of Learning design issues during hypercare. 

What We're Looking for: 

Essential Experience 

• 5–8 years’ leadership experience in Learning & Development, shared services, or service design.  

• Deep understanding of Learning operations, digital learning platforms, and workforce development.  

• Ability to design scalable learning operating models across people, process, tech, and data.  

• Stakeholder management and cross functional negotiation skills.  

• Knowledge of GDS, accessibility, and learner experience best practice.  

• Eligible for Security Clearance (Level 2). 

Desirable Experience 

• Experience designing within Oracle Fusion Learn / Oracle Learning Cloud (or other enterprise LMS such as Cornerstone, SAP SuccessFactors Learning, Workday Learning). 

• Background in Learning Experience (LX) and digital learning ecosystems, including adaptive learning, intelligent pathways, AI powered content curation, and learning analytics. 

• Experience in designing shared services or centralised L&D operating models within complex organisations. 

• Professional learning or instructional design qualifications, such as CIPD L&D, TAP, ATD, or equivalent 

• Experience participating in (or chairing) design authorities or governance forums, particularly in ERP or transformation programmes. 

• Familiarity with behavioural science or learning science principles (e.g., spaced practice, microlearning, capability frameworks). 

• Experience working with AI-driven learning technologies, chatbots, skills ontologies, or LXP platforms (Degreed, EdCast, etc.). 

• Experience developing user centred L&D processes with strong stakeholder engagement across HR, talent, operational teams, and technology. 

About Capita

Capita is an outsourcer, helping clients across the public and private sectors run complex business processes more efficiently, creating better consumer experiences. Operating across 8 countries, Capita’s 41,000 colleagues support primarily UK and European clients with people-based services underpinned by market-leading technology.
We’re a vital support service for our clients, enabling the everyday interactions that we expect to run seamlessly, to run seamlessly.
A publicly listed business with adjusted revenue of £2.6bn, Capita’s areas of focus are Central Government, Local Public Service, Defence, Learning, Fire & Security, Contact Centres and Pensions Solutions. We’re embracing change to respond to the ever-changing needs of society, creating better outcomes for all our stakeholders

What we hope you’ll do next:

Choose ‘Apply now’ to fill out our short application, so that we can find out more about you.

Equal Opportunities

At Capita, we’re committed to providing an inclusive, barrier-free recruitment process and working environment for everyone. We want everyone to have the best chance of succeeding as they move through their application and start their career with us. We are an equal opportunity and Disability Confident employer, we want to hear from you if you’d like to discuss any adjustments you might need during your recruitment process. Please email [email protected] or call 07784 237318 and we’ll get back to you to discuss. For more information about equal opportunities and the types of adjustments we can offer, please visit the Capita Careers website.

If you have a question that does not relate to adjustments during your recruitment process, please email our Talent Acquisition team - [email protected]