Learning Resource Manager

Multiverse is the upskilling platform for AI and Tech adoption.

We have partnered with 1,500+ companies to deliver a new kind of learning that's transforming today’s workforce.

Our upskilling apprenticeships are designed for people of any age and career stage to build critical AI, data, and tech skills. Our learners have driven $2bn+ ROI for their employers, using the skills they’ve learned to improve productivity and measurable performance.

In June 2022, we announced a $220 million Series D funding round co-led by StepStone Group, Lightspeed Venture Partners and General Catalyst. With a post-money valuation of $1.7bn, the round makes us the UK’s first EdTech unicorn.

But we aren’t stopping there. With a strong operational footprint and 800+ employees, we have ambitious plans to continue scaling. We’re building a world where tech skills unlock people’s potential and output.
Join Multiverse and power our mission to equip the workforce to win in the AI era.

Overview:

The role of the Learning Resource Manager is to manage the development of content via external contractors and vendors, acting as a largely autonomous production pipeline leader, with an emphasis on speed to release, cost of build, and maintained quality. The Learning Resource Manager works with a wide range of external and internal stakeholders, establishing strong relationships with external content creators and coordinating with internal teams to align with wider content needs. The role will bring programme management and operational expertise to the Learning Strategy and Production Team, owning key contractor processes and evolving these to continuously improve standards for contractor engagement and create efficiency gains.

What you’ll do:

The Learning Resource Manager:

• Establishes strategic, long term, relationships with external vendors and contractors that can produce quality content at speed.

• Owns the entire lifecycle of external contractor sourcing and management, from identifying needs to onboarding, performance tracking, and off-boarding.

• Identifies and implements improvements to the contractor management process and standards to enable greater efficiency and quality, including through the use of AI tools.

• Serves as the primary liaison with the internal Content Development Team, deeply understanding their requirements for external support and the wider project goals, and ensuring successful integration of contractor outputs.

• Manages the budget specifically allocated to external contractors and content creation, tracking expenditure, forecasting needs, and ensuring cost-effectiveness.

What you’ll bring:

• Strong vendor and contractor management experience (essential).

• A high level of expertise in engaging with external contractors—including coordinating with Legal, People, and Finance teams to develop contractor hiring, onboarding and offboarding processes.

• Exceptional project management skills, adept at managing multiple projects simultaneously including resource allocation and risk mitigation strategies

• Proven track record of successfully managing high-volume content production pipelines

• Strong leadership abilities, capable of guiding and motivating cross-functional teams

• Excellent negotiation and relationship-building skills.

• Solid understanding of content development workflows and requirements.

• Experience in budget management and financial tracking.

• Attention to detail for contract terms and performance metrics.

• Ability to identify process inefficiencies and implement improvements for increased productivity

• Familiarity with AI tools for sourcing, contract analysis, and budget forecasting.

Nice to have:

• Experience in high-volume content production environments

• Existing network of contractor subject matter experts across a variety of technology domains

Benefits

• Time off - 27 days holiday, plus 5 additional days off: 1 life event day, 2 volunteer days and 2 company-wide wellbeing days and 8 bank holidays per year

• Health & Wellness- private medical Insurance with Bupa, a medical cashback scheme, life insurance, gym membership & wellness resources through Gympass and access to Spill - all in one mental health support

• Hybrid work offering - we collaborate in the office 3 days per week

• Work-from-anywhere scheme - you'll have the opportunity to work from anywhere, up to 10 days per year

• Team fun - weekly socials, company wide events and office snacks!

Our commitment to Diversity, Equity and Inclusion

We’re an equal opportunities employer. And proud of it. Every applicant and employee is afforded the same opportunities regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status. This will never change. Read our Equality, Diversity & Inclusion policy here.

Safeguarding

All posts in Multiverse involve some degree of responsibility for safeguarding. Successful applicants are required to complete a Disclosure Form from the Disclosure and Barring Service ("DBS") for the position. Failure to declare any convictions (that are not subject to DBS filtering) may disqualify a candidate for appointment or result in summary dismissal if the discrepancy comes to light subsequently.