Role: Learning Programme Manager
Location: London (Hybrid)
Hours: Full-time (37.5hrs)
Salary: Competitive, commensurate with experience
About the role
Reporting to the Director of Product & Operations, this role will lead the coordination, launch and operational delivery of Avado’s new learning products, including CPD courses, bootcamps, community-led propositions and professional education programmes.
You will work across Product, Operations, Learning Design, SMEs, Sales, Marketing and Tech to turn product ideas into high-quality, commercially viable learning experiences that can be launched efficiently and scaled successfully.
This is not a software product owner or technical build role. We are looking for someone with strong programme delivery, stakeholder coordination and launch management experience within online learning, professional education or training environments.
The ideal candidate will come from a background such as:
- Online learning or edtech
- CPD and professional education
- Corporate training or bootcamps
- Membership bodies or awarding organisations
- Learning operations or programme delivery
- Play a key role in scaling a Platinum-level professional education provider
- Lead the launch and delivery of new revenue-generating learning products
- Work directly with senior leadership on high-impact strategic initiatives
- Help shape innovative learning experiences for HR professionals globally
- Support the integration of AI-enabled tools into learning delivery at scale
- Learning Programme Delivery & Coordination
- Coordinate the end-to-end delivery of new learning products from concept through to launch and post-launch optimisation
- Manage programme timelines, dependencies, launch plans and operational readiness activities
- Ensure learning products are delivered on time, within scope and aligned to commercial and learner experience goals
- Create structure and momentum across multiple concurrent projects and launches
- Coordinate cross-functional delivery across Operations, Learning Design, Marketing, Sales, Student Support and external partners
- Product Launch & Operational Readiness
- Lead launch logistics for new CPD courses, bootcamps and community propositions
- Coordinate operational setup across LMS platforms, learner communications, enrolment processes, reporting and support readiness
- Ensure internal teams are fully prepared for successful programme launches
- Manage launch checklists, risk tracking and stakeholder updates
- Support go-to-market activity in partnership with Marketing and Sales teams
- CPD Courses, Bootcamps & Learning Products
- Support the development and launch of online CPD courses and live online bootcamps
- Coordinate SMEs, learning designers, production partners and operational teams to deliver high-quality learning experiences
- Translate SME input into structured, learner-friendly digital learning journeys
- Ensure consistency in learner experience, programme quality and operational delivery across the portfolio
- Support continuous improvement using learner feedback, engagement data and operational insights
- Avado Connect (Community Platform)
- Support the ongoing evolution and relaunch of Avado Connect as a scaled community for HR professionals
- Coordinate initiatives that drive engagement, retention and learner value
- Help shape propositions for learners, alumni and the wider HR audience
- Monitor engagement and adoption trends and support ongoing improvements
- Track and report on learner engagement, satisfaction, operational performance and commercial outcomes across programmes
- Data, Performance and Continuous Improvement
- Use data insights to identify trends, delivery risks and optimisation opportunities
- Support leadership reporting through clear, actionable updates and performance analysis
- Work with Data team to improve reporting visibility and decision-making
- Contribute to a culture of evidence-based continuous improvement
- AI & Delivery Innovation
- Support the integration of AI-enabled tools and workflows into learning delivery and operations
- Work with internal teams to improve efficiency, learner experience and scalability
- Identify opportunities to streamline delivery processes without compromising quality
- Stakeholder Management
- Act as a central coordination point across internal teams and external partners
- Build strong working relationships with SMEs, facilitators, production partners and operational teams
- Communicate timelines, risks, dependencies and priorities clearly to stakeholders
- Support senior leadership with delivery visibility and programme updates
Key Measures of Success (KPIs)
- Successful launch and operational delivery of online CPD products and live online bootcamps and workshops
- Learner satisfaction and engagement across new products
- Delivery of launch milestones on time and within budget
- Contribution to learner outcomes, including completion rates and NPS
- Effective coordination across teams and stakeholders
- Operational efficiency and scalability improvements
Essential
- Proven experience delivering and coordinating learning programmes, training products or online education initiatives
- Experience working within online learning, CPD, professional education, bootcamps, membership organisations or corporate training environments
- Strong track record of managing launches, operational readiness and cross-functional delivery
- Experience coordinating multiple stakeholders, timelines and priorities simultaneously
- Strong organisational and programme management skills
- Excellent communication and stakeholder management capabilities
- Experience working with LMS platforms and digital learning environments
- Commercial awareness and understanding of learner/customer experience
- Comfortable working in fast-paced, evolving environments
Desirable
- Experience working with community-led learning or subscription products
- Exposure to AI-enabled learning tools or operational workflows
- Experience coordinating video-based or SME-led learning content production
- Understanding of professional education and qualification-based learning (e.g. CIPD or similar professional bodies)
- Familiarity with learner operations, enrolment processes or student support environments
Lots of benefits including:
- Holidays – 25 days plus bank public holidays, increasing by 1 day after 2 years and a further day after 4 years.
- A day off on or around your birthday.
- Cycle2Work scheme
- Statutory pension and life assurance.
- Employee Assistance Program & other lifestyle discounts
- Various opportunities to gain an immersive experience into a range of Avado products and proposition.
- On-demand access to our Avado Connect community
- Curated personal development and learning tools – SEEDL platform
And... just for being here, we offer you a culture that’s created and nurtured by super smart people and underpinned by our Values which guide our thinking, decisions and actions, creating a truly unique place to work. You will also get to be at the forefront of helping a very diverse range of professionals enhance their careers, whether at the early stages or later down the line. You'll enjoy an environment with an enviable workspace to use in West London, serious personal development opportunities (well, we are a learning organisation after all), and some rather nice job-related and lifestyle perks.
And we’re highly inclusive....
Avado is one of those rare places where anyone from anywhere with any background or experience is free to come and do their very best work. We believe in the diversity of thought, as that’s what helps us help our clients and learners – whether investing in their own development, or having their employer invest for them. Equality, diversity and inclusion are values that underpin our success; come and see for yourself!
By submitting your CV you understand that we have a legitimate interest to use your personal data for the purposes of assessing your eligibility for this role. This means that we may use your personal data to contact you to discuss your CV or arrange an interview, or transfer your CV to the hiring manager(s) of the role you have applied for. You can ask us at any time to remove your CV from our database by emailing [email protected] – but please note that this means we will no longer consider you for the role you have applied for. You can review our privacy policy here.
By submitting your CV you understand that we have a legitimate interest to use your personal data for the purposes of assessing your eligibility for this role. This means that we may use your personal data to contact you to discuss your CV or arrange an interview, or transfer your CV to the hiring manager(s) of the role you have applied for. You can ask us at any time to remove your CV from our database by emailing [email protected] – but please note that this means we will no longer consider you for the role you have applied for. You can review our privacy policy here.
Avado London, England Office
58 Wood Lane, , Greater London, London, United Kingdom, W12 7RZ
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