Lead/Senior Solution Engineer

To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts.

Job Category

Job Details

About Salesforce

We’re Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too — driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good – you’ve come to the right place.

What is a Solution Engineer?
Also known as a "Pre-Sales Engineer", "Solution Consultant" or "Sales Consultant," the Solution Engineer is responsible for understanding a client’s business challenge and presenting technology solutions to evoke confidence in a company’s technology infrastructure, and to remove all technical objections in the sales cycle. To accomplish this, the Solution Engineer must have a strong desire to demonstrate their technical and/or sales skills, including the ability to solicit business requirements, develop a technical sales strategy, configure and effectively demonstrate the solutions that address these requirements and provide business value.
The role is both a business and technical - it is as important to understand the customers requirements and the use cases that they have as it is to understand how our solutions meet these. Candidates must be able to work rapidly in a consultative and collaborative way with customers to discover their business need and then be able to present back, often with a solution demonstration of how salesforce meets these needs and goes further still to add our Wow! factor.
Typical Day Of a Solution Engineer:

• Facilitate outcome-focused dialogue to understand and define a customer’s business requirements by conducting discovery calls and process-based discovery workshops

• Partner with prospects/customers to develop a vision for their future on the Salesforce platform, developing a roadmap for both short and long term goals

• Make that vision come to life by configuring and communicating the art of the possible on our platform through a product demonstration

• Establish and share a point of view on business value provided by the solution with potential customers

• Respond effectively to RFIs/RFPs

• Participate in trainings and certifications to acquire and maintain skills

• Collaborate with product and enablement teams to provide feedback from the field and drive solution growth

• Engage with partners and act as a high level solution evangelist where appropriate

Requirements:

• Solid oral, written, presentation and interpersonal communication skills - ability to create and perform demonstrations of our solutions

• Strong problem solving skills

• Proven time management skills in a dynamic team environment

• Ability to understand customer's business goals and map those to the right technology solutions

• Ability to collaborate as part of a team to take on business and technical problems

• Likes to be the first to know something and to understand why
  and how things happen.

• Good at searching out information and experimenting, likes to
  concentrate on a particular topic and to solve puzzles.

• Good at explaining ideas and finding ways to keep people’s
  attention.

• Willing and able to travel occasionally

• Passion and energy for technology and a desire to learn

• Knowledge of related applications, relational database and web technology

• Solid oral, written, presentation, collaboration and interpersonal communication skills

• Ability to work as part of a team to solve technical problems in varied political environments

• Languages: English (essential), other European languages (desired)

Additional Preferred Requirements:

• Solution Engineer / pre-sales experience

• Experience implementing Salesforce, CRM, or equivalent solutions

• Experience in a technical, customer-facing role

• Project Management skills

• Bachelor’s degree or equivalent

• Experience with Salesforce, including product certifications

*LI-Y

Accommodations

If you require assistance due to a disability applying for open positions please submit a request via this Accommodations Request Form.

Posting Statement

Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that’s inclusive, and free from discrimination. Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.