Lead, Technical Program Manager

About Outseer

At Outseer we are empowering our customers to liberate the world from digital fraud. Our market-leading enterprise fraud and authentication platform is used by thousands of financial institutions around the world to protect millions of customer accounts and billions of transactions annually. Leveraging proven data science, including our proprietary consortium data, our customers use our risk-based, machine learning platform to deliver the highest fraud detection rates, lowest false positive rates, and lowest customer intervention in the industry. We stop fraud, not customers. See what others can’t at outseer.com.

What you’ll achieve:

The Lead  Technical Program Manager has a crucial role that steers the successful execution of software development projects. This role will engage in collaborative efforts with cross-functional teams, ensuring the alignment of project objectives with overarching business goals. This role requires strategic thinking, robust technical background with B2B Software Development practices such as SAFe, exceptional organizational skills, and boasts a proven track record of delivering complex software projects within specified timelines and budgets.

Essential Duties

Project Planning and Execution:

• Develop and execute project plans to ensure the punctual delivery of high-quality software products.
• Collaborate with engineering, product management, and other stakeholders to precisely define project scope, goals, and deliverables.
• Proactively identify and mitigate risks, addressing potential challenges to project success.
• Describes and maintains the integrated plan that accounts for internal/external dependencies, differing delivery approaches, numerous constraints, and contingency for unplanned delays
• Drive sprint planning to build roadmap of product/features and successful delivery.

Cross-Functional Collaboration:

• Act as Scrum Master Scaled Agile Framework SAFe agilest and organize and facilitate all ceremonies.
• Facilitate effective communication and collaboration across diverse teams, ensuring alignment with project objectives. Accelerates progress by driving crisp, timely decisions.
• Organize and accelerate a group of related technology projects or activities across multiple teams, aligning dependent organizations. Identify and remove blockers and always find the path forward in challenging situations bringing clarity to situation.
• Act as a liaison and organize cross functional activities as needed between technical and non-technical stakeholders, fostering a culture of transparency and effective communication.

Resource Management and Reporting:

• Efficiently allocate and manage resources to meet project requirements.
• Optimize team performance through strategic task prioritization, workload balancing, and clear communication of expectations.
• Effectively communicate product plans, progress towards business goals and status through reports and newsletters.
• Lead and drive success criteria for your products through OKRs, engagement metrics, and SAFe reporting requirements.

Quality Assurance:

• Implement and enforce best practices for software development, testing, and release management.
• Ensure strict adherence to quality standards and compliance with established processes.

Continuous Improvement:

• Lead post-project reviews to identify areas for improvement and implement lessons learned in future projects.
• Stay abreast of industry trends, emerging technologies, and best practices to drive innovation and efficiency.
• Partners with others (Data Science and Software Engineering) to collect performance metrics (Key Performance Indicators [KPIs] such as usage, quality speed, and cost), monitor and report on progress (business reviews), and derive insights that lead to productive courses of action to improve development, iteration, and implementation of a group of features or feature areas (product, service)
• Recognize complexity and create predictable delivery paths for large and/or complex efforts. Measurably improve, streamline, and/or eliminate excess processes. Utilize cross organizational mechanisms to describe and drive continuous improvements.
• Force multiplier - educates the larger TPM and engineering community on best practices within organization, location, program. Contributions are noteworthy and recognized across Outseer i.e. bottleneck reduction, engineer efficiency, product quality.

Team Support and Development:

• Support hiring, mentoring, and team development activities. Contribute to the growth and development of team members.

Desired Requirements

• Bachelor's degree in a technical field (Computer Science, Engineering, or related discipline); an advanced degree is preferred.
• Demonstrates 10+ years of proven experience as a Technical Program Manager in a software development environment. Ability to drive and influence transformational change in the evolution of our end-to-end product delivery using agile development methodology.
• Strong understanding of software development methodologies, with the ability to adapt to evolving practices.
• Excellent leadership and interpersonal skills, building and maintaining strong relationships across teams.
• Exceptional problem-solving and decision-making abilities.
• Breaking down problems, organizing work, planning sprints, creating roadmaps, and delivering technical programs in agile delivery models Scrum, Kanban, etc.
• Operate as a leader with independence and autonomy.
• Be the first point of contact for your team or area and the source of truth for status providing the right information and associated data about the state of the project to the right audience at the right time.
• Keep abreast of evolving technology landscape. Ask the right questions to evaluate the strengths and weaknesses of designs scalability, latency, security, performance, data integrity, etc.
• Proven track record of data-driven decision-making and applying continuous improvement methodologies across teams.
• Building relationships, partnering with and influencing dependent teams while commanding the respect of the individuals you work with across the organization.
• Ability to debate the delivery strategy with business teams, architects, engineers, and designers.
• Ability to communicate with executives, peers, and staff with impact, eloquence, and authenticity.
• Strong servant leadership, interpersonal, relationship-building and negotiation skills.
• Working with JIRA, Rally, Excel and Confluence required.
• Certified Scrum Master or SAFe Certified Scrum Master.
• Comfortable working with distributed teams located across US, UK, India, and Israel.

Desired Behaviors

• Change Facilitation: Encourages and supports continuous improvement of work practices and processes. Facilitates change by actively seeking opportunities for innovation and sharing ideas with the team.
• Execution Focus: Drives execution by effectively cascading departmental goals into individual goals. Sets high performance standards, communicates clear expectations, resolves problems, provides task clarity, and establishes boundaries.
• Team Influence: Provides coaching and mentorship, utilizing open and honest communication. Escalates when necessary to ensure compliance. Recognizes team members for their contributions and fosters and open environment.
• Motivational Mentorship: Keeps the team focused and motivated by delivering, knowing when to escalate issues, providing regular feedback, while maintaining open lines of communication.
• Technical Proficiency: Possesses a strong understanding of their own role and responsibilities and is familiar with the roles and tasks of team members. Demonstrates technical competence and provides guidance when needed.
• Effective Communication: Over-communicates by hosting regular team communication such as one-on-one meetings and team meetings. Ensures important and relevant information is cascaded to the team in a timely manner.
• Employee Involvement: Encourages employees to participate in decision-making processes, valuing their ideas and proposed solutions. Creates a culture of open dialogue and collaboration.
• Ethical Conduct and Competence: Displays ethical character and competence, earning the trust of others by acting with integrity and intention. Upholds the company's values and principles in all actions.
• Role Modelling: Sets a positive example by demonstrating high levels of commitment and energy. Acts as a role model for the organisation's core values and maintains high standards of behaviour. Influences others positively and contributes to a positive work culture at Outseer.

Outseer is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Outseer are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. Outseer will not tolerate discrimination or harassment based on any of these characteristics. Outseer encourages applicants of all ages.