Sprinklr is the definitive, AI-native platform for Unified Customer Experience Management (Unified-CXM), empowering brands to deliver extraordinary experiences at scale — across every customer touchpoint.
By combining human instinct with the speed and efficiency of AI, Sprinklr helps brands earn trust and loyalty through personalized, seamless, and efficient customer interactions. Sprinklr’s unified platform provides powerful solutions for every customer-facing team — spanning social media management, marketing, advertising, customer feedback, and omnichannel contact center management — enabling enterprises to unify data, break down silos, and act on real-time insights.
Today, 1,900+ enterprises and 60% of the Fortune 100 rely on Sprinklr to help them deliver consistent, trusted customer experiences worldwide.
Job Description
We are looking for a Lead Talent Development Consultant to join our successful Global Learning & Organizational Development team, with a strong focus on learning content creation, instructional design, and learning experience delivery.
At Sprinklr, we believe in investing deeply in our people — both personally and professionally. In this role, you will design and build high‑impact learning content and learning journeys that enable our teams worldwide to perform, grow, and thrive in a fast‑moving global environment.
You will work closely with HR business partners, business leaders, and subject matter experts to translate business needs into engaging, scalable, and measurable learning experiences across regions and roles.
Learning Content Design & Experience Creation (40%)
- Design, develop, and continuously evolve enterprise learning content, including instructor‑led programs, virtual learning experiences, self‑paced digital modules, learning journeys, and blended curricula
- Apply adult learning principles, instructional design methodologies, and performance-focused learning practices to create practical, engaging, and outcome-driven learning experiences
- Create learning assets such as facilitation guides, learner materials, toolkits, job aids, videos, and digital content that support global and local learning needs
- Partner with subject matter experts and HR business partners to translate complex concepts into clear, accessible, and actionable learning content
- Contribute to and enhance onboarding and role-based development programs to support employee productivity and engagement
- Continuously gather feedback and learning data to iterate and improve learning content quality, relevance, and impact
Learning Delivery, Facilitation & Enablement (20%)
- Facilitate and deliver learning programs with a high standard of presence, clarity, and learner engagement
- Support cohorts and learners through learning journeys, workshops, and capability-building experiences
- Act as a credible learning advisor and facilitator for business leaders and cross-functional teams
- Enable local and global stakeholders to effectively deliver or scale learning programs through quality facilitation materials and guidance
Talent Programs & Organizational Development (20%)
- Support the design and delivery of culture-building and capability-enhancing initiatives aligned with organizational priorities
- Partner with HR business partners and leaders to identify development needs and align learning solutions with talent and performance goals
- Contribute learning expertise to organizational change, engagement, and development initiatives
- Project manage talent and learning initiatives to ensure high-quality execution, stakeholder alignment, and timely delivery
Analytics, Measurement & Insights (15%)
- Define and track learning metrics that measure effectiveness, adoption, and business impact
- Use data and learner feedback to generate insights and recommendations for improving learning content and experiences
- Collaborate with stakeholders to enhance dashboards and reporting that tell a clear story about learning outcomes
- Serve as a trusted source of insight for learning effectiveness within the Talent Development team
Program Management & Stakeholder Partnership (5%)
- Manage communications, participation, and reporting for core talent and learning programs
- Proactively identify risks, dependencies, and execution barriers, and work with partners to resolve them
- Ensure tight governance and follow-through across learning initiatives
What You’ll Learn
- How to design and scale learning experiences in a global, high growth technology organization
- Advanced approaches to learning journey design, culture enablement, and enterprise capability development
- How to build a sustainable learning culture that supports performance, engagement, and growth
Who You Are & What Makes You Successful
- You are passionate about creating learning content and experiences that genuinely change behavior and performance
- You enjoy studying strong organizational cultures and translating insights into practical learning solutions
- You bring structure, creativity, and rigor to learning design and execution
- You are a self-starter with strong ownership, attention to detail, and professional presence
- You communicate clearly and confidently — in writing, facilitation, and stakeholder conversations
- You are comfortable working with data, feedback, and insights to continuously improve learning outcomes
- You have strong digital literacy and are confident using learning technologies and collaboration tools
Education & Experience
- Postgraduate degree in Human Resources, Learning & Development, Organizational Psychology, or a related field
- 10+ years of experience in learning & development, leadership development, or talent development, ideally in a complex, global, and fast-paced environment
- Demonstrated experience designing and delivering enterprise learning programs and learning content across diverse audiences and geographies
- Proven ability to partner effectively with HR business partners and business leaders to address talent and performance needs
We focus on our mission: Sprinklr was founded in 2009 to solve a big problem: growing enterprise complexity that separated brands from their customers. Our vision was clear: to unify fragmented teams, tools and data — helping large organizations build deeper, more meaningful connections with the people they serve. Today, Sprinklr has a unified, AI-native platform for four product suites: Sprinklr Service, Sprinklr Social, Sprinklr Marketing, and Sprinklr Insights. Sprinklr is here to do three things:
Lead a new category of enterprise software that we call Unified-CXM.
Empower companies to deliver next generation, unified engagement journeys that reimagine the customer experience.
Create a culture of customer obsession, with trust, teamwork, and accountability.
We believe in our product: Customers who value exceptional customer experiences have what they need on our single unified platform, built with an operating system approach on a single codebase. That means that everything — and everyone — can work together to service, respond, sell, and market to customers on the channels they prefer. While Unified Customer Experience Management (Unified-CXM) as a category is just getting started, we are well on our way to creating a no-compromise, unified approach to better customer experiences for the world’s leading enterprise brands.
We invest in our people: We offer a comprehensive suite of benefits designed to help each member of our team thrive. Sprinklr believes that you should be able to get the type of care you need for your personal well-being when you need it. We offer you and your family voluntary healthcare coverage in countries where applicable. We believe it is important to take time off – it is essential for your mental and physical wellbeing. We provide Sprinklrites with paid time off to recharge and spend time with loved ones. We want to grow our talent with purpose. Our open Mentoring Program is designed to create meaningful connections that support growth and amplify our focus.
To learn more about employee benefits by region, click here.
To learn more about all-things-Sprinklr, visit our candidate resource hub here.
EEO - Our philosophy: Our goal is to ensure every employee feels like they belong and are operating in a collaborative environment. We fervently believe every employee matters and should be respected and heard. We believe we are stronger when we belong because collectively, we’re more innovative, creative, and successful.
Sprinklr is proud to be an equal-opportunity workplace and complies with all applicable federal, state, and local fair employment practices laws. We are committed to equal employment opportunity regardless of race, color, religion, creed, national origin or ancestry, ethnicity, sex (including gender, pregnancy, sexual orientation, and gender identity), age, physical or mental disability, citizenship, past, current, or prospective service in the uniformed services, genetic information, or any other characteristic protected under applicable law.
Reasonable accommodations are available upon request during the interview process. To request an accommodation, please work directly with your recruitment coordinator or recruiter.
Warning about Recruiting Scams: Please be vigilant for recruiting scams impersonating Sprinklr. Sprinklr will never ask you for money, to pay for equipment, or for unnecessary personal information during the interview process. Sprinklr will also never pay in Bitcoin or send email communications from our executives. Please review the Federal Trade Commission's advice to avoid these types of scams.
If you are contacted by someone whom you suspect may not be appropriately representing Sprinklr, please do not engage and block their email or phone number immediately.
