Lead and manage the sysadmin operations team, oversee IT ticketing, manage cloud infrastructure, provide technical support, and ensure security standards.
With multiple awards to our name, Larian Studios has proven that we’re dedicated to delivering high-quality role-playing games. As we move on to new projects, the studio that brought you Baldur’s Gate 3 & Divinity: Original Sin 2 is looking for a Lead Infrastructure Engineer to oversee and lead the sysadmin operations.
Responsibilities
- Lead and manage the sysadmin operations team (10+ engineers), providing guidance, mentorship, and training.
- Oversee the IT ticketing system, ensuring all tickets are assigned and tracked under SLA.
- Manage the Office 365 environment and utilise Intune for mobile device management and application deployment.
- Onboard new personnel and train the sysadmin team on IT infrastructure and systems.
- Manage and administer local and global IT infrastructure.
- Develop best practices and ensure documentation is accurate and up to date.
- Provide expert technical support, guidance, and training to team members and end-users.
- Collaborate with IT management to drive the IT roadmap and participate in change management workflows.
- Troubleshoot and remediate issues impacting server availability.
- Manage backup, storage infrastructure, and monitoring to ensure system uptime and reliability.
- Participate in infrastructure upgrades and migrations.
- Ensure adherence to IT security standards and best practices.
Requirements
- Proven experience with ITSM and managing Windows systems (client and server).
- Hands-on experience with cloud infrastructure (AWS/Azure) and virtualized environments.
- Experience with Intune deployment, Office 365, Google Workspace, and Atlassian Suite.
- Strong troubleshooting and networking knowledge (WAN, LAN, TCP/IP, VPN, VLAN).
- Demonstrated leadership of sysadmin teams, including mentoring, guiding technical decisions, and fostering professional growth.
- Experience taking ownership of projects, coordinating cross-functional IT initiatives, and driving results.
- Flexibility to support infrastructure upgrades, migrations, and critical operations outside standard hours
- This is a full-time, on-site role, requiring your presence in the office to support collaboration
Nice to have
- Linux/OpenStack experience
- Storage and backup concepts
- Scripting languages (Javascript, SQL, Python, PowerShell, Bash)
- Background in large-scale migration projects and operating system upgrades
- Experience in multi-site engineer team management
What we offer
- An international team of over 500 employees spread across 7 studios around the world, each of which have their own unique qualities, and maintain a small-studio feel
- An open, collaborative environment where ideas are welcome and encouraged
- A managerial team consisting of highly experienced game developers at the top of their fields
- Sharing hobbies and passions with like-minded colleagues
- Inclusive environment with many activities organized by the studios or the employees
- Commitment to making the best game possible for the fans, including listening to community feedback
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