Lead solution architect

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Job Description:

What you'll be doing:

• Lead the end-to-end design and implementation of integration solutions, ensuring all integrations are routed via the Customer Integration Hub and comply with enterprise architecture and GDS standards.

• Embed GDS Service Standard principles throughout the integration lifecycle, including user-centered design, accessibility, security, and continuous improvement.

• Collaborate with business analysts and delivery teams to capture integration requirements and translate them into interface specifications and solution designs.

• Oversee integration of key platforms including ERP, ServiceNow, Amazon Connect, SOC/SIEM, and Enterprise Data Platform, ensuring secure and scalable data flows.

• Facilitate solution integration workshops with internal and external stakeholders to confirm requirements, design alignment, and technical feasibility.

• Produce and maintain integration artefacts such as Integration Catalogues, High-Level and Detailed Solution Designs, Data Flow Diagrams, and GDS alignment evidence.

• Ensure integration solutions support real-time monitoring, alerting, and incident management (e.g., ServiceNow, Power BI dashboards).

• Work with security teams to ensure integrations meet protective monitoring and incident notification requirements in line with GDS security and privacy standards.

• Support test assurance activities including integration testing, defect triage, and resolution.

• Provide technical leadership throughout the implementation lifecycle and support knowledge transfer to BAU teams.

• Prepare for and support GDS service assessments, maintaining evidence of compliance with relevant standards and principles.

• Integration Strategy and Approach documents mapped to GDS Service Standard points.

• Integration solutions and artefacts supporting automated deployment and monitoring aligned with DevOps practices.

• High-Level and Detailed Solution Integration Designs.

• Integration Catalogue and Interface Specifications.

• Data Flow and Security Models.

• Test Assurance and Transition-to-BAU artefacts.

• Evidence packs for GDS service assessments.

What we're looking for:

• Experience architecting and delivering integration solutions in large-scale enterprise environments, ideally with exposure to public sector or BPO programmes.

• Understanding of integration patterns, middleware, APIs (REST/SOAP), and data transformation technologies.

• Experience with platforms such as Oracle Integration Cloud, ServiceNow, Amazon Connect, and enterprise data platforms.

• Knowledge of security, identity management, and protective monitoring in integration contexts aligned with GDS security requirements.

• Ability to produce technical documentation and present integration concepts to technical and non-technical audiences.

• Experience with Agile and Waterfall delivery methodologies, with a focus on iterative delivery and continuous improvement aligned to GDS frameworks.

• Experience with SOC/SIEM integration and incident management processes.

• Familiarity with cloud platforms (AWS, Azure) and hybrid integration scenarios.

• TOGAF or similar architecture certification.

• Experience supporting GDS service assessments and maintaining compliance evidence.

• A collaborative approach, working openly with colleagues, partners, and clients.

• Clear and confident communication, adapting your style for technical and non-technical audiences.

• A commitment to continuous improvement and learning.

• Strong problem-solving skills with the ability to navigate complexity and ambiguity.

• Integrity and accountability in your decision-making and delivery.

• A customer-focused mindset, ensuring solutions meet user needs and deliver positive outcomes.

• The ability to build trusted relationships and influence stakeholders at all levels

• Customer First, Always: Your integration solutions directly improve service reliability, security, and user experience for our clients and their customers.

• Fearless Innovation: You introduce modern integration approaches, adopt new technologies, and drive continuous improvement across delivery.

• Achieve Together: You work collaboratively with teams, partners, and stakeholders to co-create solutions that meet shared goals.

• Everyone Is Valued: You engage respectfully with diverse teams and ensure all voices are considered in design and decision-making.

Join Capita – Where Innovation Meets Opportunity

Capita is a dynamic leader in consulting and digital services, helping some of the UK’s most recognized organizations transform and thrive. We use cutting-edge technology and fearless innovation to create smarter, more efficient solutions that make a real difference.     Our work spans diverse sectors—government, healthcare, education, and finance—offering you the chance to contribute to projects that impact millions of lives. At Capita, you’ll be part of a collaborative, forward-thinking team that values creativity, growth, and inclusion.

We’re committed to your development and success, providing opportunities to learn, progress, and shape better outcomes for customers and communities. If you’re ready to make an impact and grow your career, Capita is the place for you.     Check out our website www.capita.com

What's in it for you?

• A competitive basic salary

• 23 days’ holiday (rising to 27) with the opportunity to buy extra leave

• The opportunity to take a paid day out of the office, volunteering for our charity partners or a cause of your choice

• Company matched pension, life assurance, a cycle2work scheme, 15 weeks’ fully paid maternity, adoption and shared parental leave, paternity pay of two weeks...and plenty more

• Voluntary benefits designed to suit your lifestyle – from discounts on retail and socialising, to health & wellbeing, travel and technology Access to our Employee Network Groups, which represent every strand of diversity and allow colleagues to connect and learn from each other on an open, inclusive platform

What we hope you’ll do next:

Choose ‘Apply now’ to fill out our short application, so that we can find out more about you.

We are committed to building a workforce that reflects the diversity of the communities we serve. As part of our strategic goals, we are focused on accelerating gender and ethnic representation in leadership roles. We warmly encourage applications from women and individuals from Black, Asian, and other ethnic minority backgrounds.

We’re an equal opportunity and Disability Confident employer, which means we recruit and develop people based on their merit and passion. We’re committed to providing an inclusive, barrier-free recruitment process and working environment for everyone. If you need the job description or application form in an alternative format (such as large print or audio), or if you’d like to discuss other changes or support you might need going forward, please email [email protected] and we’ll get back to you. For more information about equal opportunities and process adjustments, please visit the Capita Careers website.

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