Lead Infrastructure Engineer, Network Rapid Response Team

Job Description
Assume a vital position as a key member of a high-performing team that delivers infrastructure and performance excellence. Your role will be instrumental in shaping the future at one of the world's largest and most influential companies.
As a Lead Infrastructure Engineer at JPMorgan Chase within the Network Rapid Response SME (Subject Matter Expert) Team, your endless curiosity about technology will help you propel innovation and your career. Working in a team of highly motivated people like you, you'll work with customers and be accountable for production incidents, problems, change management, internal and external communications, lifecycle management and product evolution. You'll help develop functional goals and priorities that align with our overall strategy. You'll collaborate with our talented and dedicated problem-solving technologists across the JPMorgan Chase & Co. global network. Your expertise in various network technologies and standards will be counted on to troubleshoot, identify, and solve complex and mission critical problems internally and externally. If you have knowledge of, or are willing to learn, scripting languages (e.g. Python) required for the development of automations, this role provides an excellent opportunity to contribute to the improvement of our network support structure.
Job responsibilities

• Applies strong technical acumen and problem-solving methodologies to network operations of reasonable scope, with a focus on improving network operations, data and systems running at scale, and ensures end to end monitoring of network infrastructure and applications
• Applies technical expertise, problem-solving methodologies, drives a workstream or project consisting of one or more infrastructure engineering technologies
• Works with other platforms to architect and implement changes required to resolve issues and modernize the organization and its technology processes
• Executes creative solutions for the design, development, and technical troubleshooting for problems of moderate complexity
• Strongly considers upstream/downstream data and systems or technical implications and advises on mitigation actions
• Resolves most nuances, determines appropriate escalation path, executes conventional approaches to build or break down technical problems
• Partners with application and infrastructure teams to identify potential capacity risks and govern remediation statuses
• Be accountable for making significant decisions for a project consisting of multiple technologies and applications
• Be primary point of contact to support incident, problem, change management, risk, vendor and client relationship, internal and external communications, service delivery, lifecycle management and service evolution
• Acts independently and leverages critical thinking. Advocates for customer base when faced with Infrastructure or Business Critical issues
• Adds to team culture of diversity, equity, inclusion, and respect

Required qualifications, capabilities, and skills

• Bachelor's Degree in Computer Science related disciplines
• Minimally 10 years of Infrastructure and networking related experience
• Deep knowledge of one or more areas of infrastructure engineering such as hardware, networking terminology, databases, storage engineering, deployment practices, integration, automation, scaling, resilience, or performance assessments
• Deep knowledge of site reliability engineering or related experience with focus on Networking on Data Center, Enterprise, Perimeter, Routing & Switching, Security and Application layer networking. Certification of CCIE or CCNP.
• Deep knowledge of one specific infrastructure technology and scripting languages (e.g., Scripting, Python, Ansible etc.)
• Drives to continue to develop technical and cross-functional knowledge outside of the product
• Deep knowledge of cloud infrastructure and multiple cloud technologies with the ability to operate in and migrate across public and private clouds.
• Ability to apply proficiency, articulate and share clear, concise complex technical findings to management in understandable terms.
• Drives to develop infrastructure engineering knowledge of additional domains, data fluency, and automation knowledge.

Preferred qualifications, capabilities, and skills

• Certification in automation is an advantage

About Us
J.P. Morgan is a global leader in financial services, providing strategic advice and products to the world's most prominent corporations, governments, wealthy individuals and institutional investors. Our first-class business in a first-class way approach to serving clients drives everything we do. We strive to build trusted, long-term partnerships to help our clients achieve their business objectives.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
About the Team
Our professionals in our Corporate Functions cover a diverse range of areas from finance and risk to human resources and marketing. Our corporate teams are an essential part of our company, ensuring that we're setting our businesses, clients, customers and employees up for success.