This is a highly operational role within a large, high‑volume shared service environment, supporting both HR operations and payroll activity for a major transformation programme. The role requires someone who deeply understands high‑transactional back‑office processes, where HR and payroll are tightly interlinked.
You will manage significant volumes of transactional changes that impact pay, while also producing key HR documents such as employment contracts, letters, and maternity schedules. This is not an HR advisory position — it is a back‑office, shared‑service focused operational role.
We are looking for candidates with experience gained in large shared service centres or outsourced HR/Payroll organisations, as well as environments undergoing major system transformations such as SAP–Oracle migrations. Experience within the civil service, public sector, or similar structured environments — particularly where candidates were involved in process mapping, workflow design, or product documentation — would be highly beneficial.
Both strategic and hands‑on capability are valued: you’ll contribute to workflow and process design, while also drafting SOPs, processes, and test scripts to support continuous improvement and operational excellence.
If you thrive in a fast‑paced operational environment and want to play a key role in shaping a major transformation programme, we’d love to hear from you. Apply today and help us deliver exceptional HR and payroll services at scale.
Job title:
Lead HR & Payroll Functional AnalystJob Description:
What you’ll be doing
Lead the creation of Capita’s Service Blueprint and High-Level Operating Model for HR & Payroll
Facilitate workshops with client and third-party SMEs to integrate service elements and resolve design conflicts
Develop detailed service designs with a focus on user experience and operational quality
Provide input to training and testing teams to ensure alignment with service procedures
Ensure service design aligns with Capita and ERP solution capabilities to minimise bespoke development
Present service design updates in End-User Forums and facilitate stakeholder consensus
Participate in daily stand-ups and cross-functional meetings to address service design issues
Lead Payroll Parallel Run exercises to validate service readiness
Oversee service transition planning and execution, including dress rehearsals and live cutover
Support operational rollout and resolve service-related issues during early service life
What we’re looking for
Extensive experience leading HR & Payroll service design and implementation within large shared service or outsourced environments
Strong understanding of high‑volume, back‑office HR and payroll processes and how changes impact pay and associated documentation
Experience supporting major system transitions or migrations (e.g., SAP ↔ Oracle, ERP transformations)
Background in Civil Service, public sector, NHS Trusts, large county councils or similar structured organisations
Ability to work in an operational, service‑delivery environment (not HR advisory)
Strong process capability, including:
Writing SOPs
Designing workflows and processes
Drafting test scripts
Supporting deep‑dive analysis
- Ability to operate both strategically (supporting transition design) and hands‑on (documentation and process delivery)
Experience working within multi‑party, client‑facing delivery programmes
Knowledge of GDS methodology and the end‑to‑end service lifecycle
Experience in service transition planning, execution and risk management
Familiarity with ERP platforms and ensuring service alignment to technical solutions
Experience contributing to testing strategy, scenario development and execution
Proven ability to lead hypercare and early‑life support activities
Strong analytical, problem‑solving and commercial thinking skills
Experience with Oracle Fusion ERP implementations
Background in user‑experience‑led service design
Familiarity with WCAG 2.2 accessibility standards and testing tools
Experience developing service design templates and UX methodologies
About Capita
Capita is an outsourcer, helping clients across the public and private sectors run complex business processes more efficiently, creating better consumer experiences
What’s in it for you?
Salary of up to £72,500 plus benefits
Home-based position
23 days’ holiday (rising to 27) with the opportunity to buy extra leave
The opportunity to take a paid day out of the office, volunteering for our charity partners or a cause of your choice
Auto-enrolment to our company pension, life assurance, a cycle2work scheme, 15 weeks’ fully paid maternity, adoption and shared parental leave, paternity pay of two weeks…and plenty more
Voluntary benefits designed to suit your lifestyle – from discounts on retail and socialising, to health & wellbeing, travel and technology
Access to our Employee Network Groups, which represent every strand of diversity and allow colleagues to connect and learn from each other on an open, inclusive platform
Unlock Your Potential with Capita
At Capita, your career can take you wherever your ambition leads. You'll become part of a diverse network of talented, forward-thinking professionals working across a wide range of disciplines and sectors. We’re committed to your growth — offering exciting opportunities to expand your skills, explore new paths, and advance your career.
Join us and discover a career with purpose. #CareersWithPurpose
🤝 Customer first, always🧑💻 Fearless innovation✅ Achieve together💙 Everyone is valued
What we hope you’ll do next:
Choose ‘Apply now’ to fill out our short application, so that we can find out more about you.
Equal Opportunities
At Capita, we’re committed to providing an inclusive, barrier-free recruitment process and working environment for everyone. We want everyone to have the best chance of succeeding as they move through their application and start their career with us. We are an equal opportunity and Disability Confident employer; we want to hear from you if you’d like to discuss any adjustments you might need during your recruitment process. Please email [email protected] or call 07784 237318 and we’ll get back to you to discuss.
For more information about equal opportunities and the types of adjustments we can offer, please visit the Capita Careers website.
If you have a question that does not relate to adjustments during your recruitment process, please email our Talent Acquisition team - [email protected]
We’re truly committed to building a diverse and representative workforce and as part of our strategic plans we are aiming to accelerate gender and ethnic representation in leadership. As such we would particularly welcome applications from people who are female and/or are from Black, Asian and other ethnic minority backgrounds
Location:
Home-Based - GBR,
United KingdomTime Type:
Full timeContract Type:
PermanentTop Skills
Capita London, England Office
65 Gresham Street, , England , London, United Kingdom, EC2V 7NQ
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