Lead Discovery Manager

Join us as our Lead Discovery Manager

• If you’re looking for a role where you can lead and own the discovery of initiatives across digital channels, we’d like to hear from you
• Day-to-day, you’ll be focusing on identifying process improvements, simplification opportunities and eradicating waste, while optimising value
• This is your opportunity to make a far-reaching impact with your work, to support the Group COO achieve it’s 2030 strategy and vision

What you’ll do

We’re looking for someone who wants to lead the discovery of a prioritised domain level backlog to improve our customer and colleague experiences. This includes using data and insights to find opportunities that can have an impact on our digital experiences.

Working collaboratively, you’ll make sure to define, analyse and prioritise improvements to help simplify the business for colleagues and customers. You’ll also work hand in hand with our capabilities team and Digital X colleagues to ensure we embrace and optimise the latest tools and technologies and make our business simple to deal with.

As well as this, you’ll be responsible for:

• Ensuring the successful delivery of changes to our digital channels and taking responsibility for governance, risk, finances and resources, ensuring benefits are achieved
• Making sure the brand, customer experience and impact on engagement are considered at every stage while developing relationships with stakeholders across multiple teams
• Bringing leadership and resilience while focusing on the continuous flow and frequent delivery of business value in line with our vision and purpose
• Ensuing alignment with the business strategy and the strategic delivery plan across the domain to achieve optimal delivery models
• Aligning the planning and interdependencies of many teams by providing cross-team and domain synchronisation of the discovery pipeline

The skills you’ll need

To be successful in this role, you’ll be data-led with the ability to identify value opportunities, aligned to the strategic direction of Group COO and be able to navigate different and competing stakeholders priorities. Alongside this, you’ll have experience of delivering complex programmes and initiatives using Agile methodologies spanning multiple teams.

We’ll look to you to have knowledge of digital channels, analytics, human centred design, customer insight and experience management, including journey mapping, the user experience and funnel management.

In addition, you’ll need:

• An understanding of technology systems, concepts, components and tools and how to deliver innovative ideas through Agile capabilities and ways of working
• Knowledge of how to harness digital and Agile methodologies, demonstrate creative thinking and manage a range of stakeholders in large, complex environments
• The ability to communicate concepts clearly to stakeholders and colleagues at all levels, as well as good influencing skills to engage customers and colleagues
• Experience of change frameworks and idea-to-value tools
• Lean, six sigma or similar qualification
• Knowledge of the different businesses within our Group COO

Hours

35

Job Posting Closing Date:

27/04/2025

Ways of Working:Hybrid