Lead DCI Operations Specialist

Discover. A brighter future.
With us, you'll do meaningful work from Day 1. Our collaborative culture is built on three core behaviors: We Play to Win, We Get Better Every Day & We Succeed Together. And we mean it - we want you to grow and make a difference at one of the world's leading digital banking and payments companies. We value what makes you unique so that you have an opportunity to shine.
Come build your future, while being the reason millions of people find a brighter financial future with Discover.
Job Description:
Discover will not sponsor or transfer employment work visas for this position. Applicants must be currently authorized to work in the United Kingdom on a full-time basis.
Responsible for expanding operational knowledge and understanding, within the International Settlement Support team, of Core Applications, including, Authorizations, Settlement, Pricing and Fees.
We are looking for an enquiring, passionate, and collaborative individual that can help shape the team's knowledge of Discover systems and processes, by championing the coaching and mentoring of the team, to avoid single point of failure.
Responsibilities

• Interact and collaborate with multiple stakeholders, to create documentation, including system flow, aligned with team processes.
• Leverage the team's existing knowledge with new insights and learnings, ensuring process documentation updated.
• Attend Pricing Implementation team meetings to assist with pricing requests and to share knowledge between all stakeholders and team members, to avoid single point failure.
• Provide continuous support in all systematic/operational aspects and assist with issue resolution.
• Manage dependencies with other department functions while identifying and managing a strategic partnership across multiple teams.
• Become International Settlement Support SME for Core applications.
• Coach and mentor all team members by planning and executing learnings from system knowledge gained.
• Manage configuration on core applications for boarding of new clients including system data table management and implementation on new network products (EMV, Digital, e-Commerce, Contactless etc).
• Build a culture of accountability and ownership, by empowering team members to be curious and apply learnings to their day-to-day responsibilities.
• Demonstrate reliability, self-motivation, and a willingness to accept responsibility and accountability.

Minimum Qualifications
At a minimum, here's what we need from you:

• Bachelor's Degree or equivalent experience.
• Cross functional knowledge of the Payment Network Industry focusing on operations strongly desirable.
• Strong relationship building skills with multiple internal stakeholders.
• Strong analytical, problem solving and critical thinking skills.
• Able to prioritize and manage multiple parallel projects and issues.
• Client focused approach with the ability to interact across all management levels.
• Desire to embrace change, successfully adapting to changing demands and conditions.
• Promote a risk-aware culture; ensure efficient and effective risk and compliance management practices by adhering to required standards and processes.
• Effective written and verbal communication skills with all levels of employees and management; including managing expectations, communicating issues, risks and opportunities.
• Self-motivated; demonstrated ability to work independently.

And by the way, while you're waiting to hear from us, don't forget to check out the great benefits Discover offers.
Application Deadline:
The application window for this position is anticipated to close on Sept-10-2024. We encourage you to apply as soon as possible. The posting may be available past this date, but it is not guaranteed.
What are you waiting for? Apply today!
All Discover employees place our customers at the very center of our work. To deliver on our promises to our customers, each of us contribute every day to a culture that values compliance and risk management.
Discover is committed to a diverse and inclusive workplace. Discover is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status, or other legally protected status. (Know Your Rights & Pay Transparency Nondiscrimination Provision)
Discover complies with federal, state, and local laws applicable to qualified individuals with disabilities and is committed to providing reasonable accommodations. If you require a reasonable accommodation to search for a position, to complete an application, and/or to participate in an interview, please email [email protected] . Any information you provide regarding your accommodation needs will be kept confidential and will only be used to determine and provide necessary accommodation.