Job Description
Lead Change Management Consultant
London, UK
Full-time, permanent
About the role:
We are seeking a skilled Change Management Professional to join our dynamic team to drive the change strategy for new product introductions, ensuring smooth adoption and market success. This role is critical in preparing internal teams, engaging external stakeholders, and guiding the firm through organisational and market shifts that come with launching new and innovative offerings.
As a Lead Change Management Consultant, you will develop and execute tailored strategies that support product adoption, align with business objectives, and enable the firm to successfully bring first-of-their-kind solutions to market.
The ideal candidate will be highly independent, able to navigate ambiguity, and skilled at influencing both internal and external stakeholders.
Key responsibilities will include:
- Develop and implement targeted change management strategies to support the successful launch and adoption of new products in addition to organisational change efforts.
- Collaborate with senior leadership and key stakeholders to define the change vision, identify risks, and mitigate resistance and lack of adoption.
- Design and execute stakeholder engagement plans, ensuring alignment across internal teams and external audiences.
- Design and deliver customised training programs, equipping employees, partners, and clients with the necessary knowledge and skills for adoption.
- Establish and track key success metrics to measure adoption, engagement, and overall effectiveness of change initiatives.
- Foster a culture of openness and collaboration, encouraging feedback and addressing concerns related to changes.
- Provide coaching and advisory support to leaders and managers, enhancing their ability to drive and sustain change.
- Work closely with product development and marketing teams to ensure change management efforts align with go-to-market strategies.
- Adapt change methodologies to fit the unique market-entry challenges of key initiatives, balancing internal and external change dynamics.
About you:
- Significant experience in change management, with a strong track record of leading complex, high-impact change initiatives.
- Experience in product launches, market adoption strategies or large-scale transformation efforts is strongly preferred.
- Ability to work independently in efforts that are isolated from the broader change team, requiring high levels of initiative and strategic thinking.
- Strong stakeholder management and communication skills, with experience engaging both internal teams and external audiences.
- Expertise in designing and executing targeted change and adoption strategies in new or ambiguous environments.
- Strong analytical skills to assess change readiness, track adoption metrics, and make data-drive recommendations.
- Certification in change management (e.g., Prosci, ACMP) is highly desirable.
- Experience in professional services, technology or innovation-driven environments is a plus.
Fragomen in London:
Our London office has over 340 people working collaboratively and creating a dynamic, positive environment. You can expect a great working environment and regular events such as Summer and Christmas parties, social and cultural events.
The Firm operates a hybrid working model, which incorporates a blend of in-person attendance as well as working from home – our aim being to fully leverage our remote working technology and provide a balance for our people in the way that they work.
Whether in the office or working remotely, we are proud of our team spirit and we like to reflect this in the way that we work and everything we do. Our Responsible Business Practices (“RBP”) prioritises Fragomen’s social responsibility through one cross-cutting theme and five focus areas of Wellbeing, Diversity, Equity and Inclusion, CSR including Pro Bono, Social and Sustainability. The RBP initiatives offer great opportunities for everyone at Fragomen to get involved and help steer a variety of initiatives and activities.
Fragomen is committed to promoting diversity, inclusion and equal opportunity for all employees and applicants, regardless of race, ethnicity, heritage, gender, age, religion, disability, sexual orientation, gender identity or intersex status
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