Lead business intelligence developer

8x8, Inc. (NASDAQ: EGHT) believes that CX limits were meant to be shattered. We connect people and organizations through seamless communication on the industry's most integrated platform for Customer Experience—combining Contact Center, Unified Communications, and CPaaS APIs. The 8x8® Platform for CX integrates AI at every level to enable personalized customer journeys, drive operational excellence and insights, and facilitate team collaboration.

We help customer experience and IT leaders become the heartbeat of their organizations, empowering them to unlock the potential of every interaction. With one platform, one ecosystem, and one data model, you can turn every team into a customer-facing team and unify your CX to conquer the complexity. 

As an organization, we are looking for Team8s who are AI-proficient, open to innovation, and skilled in leveraging AI for efficiency and growth.

Learn more on our company website at www.8x8.com follow our pages on LinkedIn, Twitter, Facebook and Instagram.

As a Lead Business Intelligence Developer, you will be responsible for leading the design, development, and implementation of interactive data visualizations and dashboards using Tableau. You will collaborate with cross-functional teams to gather requirements, define key performance indicators, and transform complex data sets into actionable insights that drive business decisions.

Key Responsibilities:

Dashboard Development:

• Design, develop, and maintain interactive Tableau dashboards and visualizations that meet the needs of stakeholders across the organization.

• Ensure dashboards are user-friendly, visually appealing, and provide meaningful insights into business performance.

Data Analysis and Modeling:

• Collaborate with data engineers and business analysts to understand data sources, perform data profiling, and prepare data for analysis.

• Create and optimize data models and data extracts in Tableau to ensure high performance and efficiency.

Requirements Gathering:

• Engage with business leaders and stakeholders to gather requirements, understand business processes, and identify key metrics and KPIs for reporting.

• Translate business requirements into technical specifications and develop solutions that meet those needs.

Best Practices and Standards:

• Establish and enforce best practices for Tableau development, including design standards, data governance, and performance optimization techniques.

• Conduct code reviews and quality assurance to ensure high-quality deliverables.

Team Leadership and Collaboration:

• Guide a team of BI developers and analysts, providing technical guidance, mentoring, and support to enhance their skills and performance.

• Collaborate with other teams such as data engineering, IT, and business intelligence to implement end-to-end reporting solutions.

User Training and Support:

• Train end-users on Tableau dashboards and reporting tools, ensuring they understand how to utilize the data effectively.

• Provide ongoing support and troubleshooting for existing dashboards and assist users as needed.

Performance Monitoring and Optimization:

• Monitor the performance of dashboards and reports, identifying areas for improvement and implementing enhancements.

• Address any data quality issues, ensuring the accuracy and reliability of the data displayed.

Stay Abreast of Industry Trends:

• Keep updated on the latest Tableau features, trends in data visualization, and best practices in BI development.

• Explore new tools and technologies to enhance the organization's data visualization capabilities.

Qualifications:

• Bachelor's degree in Computer Science, Data Science, Information Technology, or a related field.

• Current, Active, Tableau Certified Architect OR Tableau Certified Data Analyst certification

• 5+ years of experience in data visualization and business intelligence, with a strong focus on Tableau development.

• Expertise in Tableau Desktop and Tableau Server, including experience with Tableau Prep and Tableau Online.

• Proficiency in SQL and data manipulation, with experience working with relational databases (e.g., SQL Server, Oracle, etc.).

• Strong analytical skills with a data-driven mindset and the ability to translate complex data into actionable insights.

• Excellent communication and interpersonal skills, with the ability to present findings and influence stakeholders.

• Experience in leading teams and managing projects, with a focus on delivering high-quality results within deadlines.

Preferred Qualifications:

• Familiarity with big data technologies and data warehousing concepts is a plus.

• Experience with programming languages such as Python or R for advanced data analytics is a plus.

For a closer look into what life at 8x8 UK Ltd. is about check out our Instagram page.
8x8 believes diversity makes our company stronger which is why we are a proud equal opportunities employer and encourage all of our staff to bring their authentic selves to work. We believe in fairness which is why we have been a member of the Living Wage Foundation for many years and we believe in security so reserve the right to undertake background checks on anyone that we extend an employment offer to.

Our Job Applicant Privacy Notice can be found here.