L&D Coordinator

Company Description

Telefónica Tech (part of the Telefónica Group) is a leading NextGen Tech solutions provider with a highly diversified team of over 6,000 exceptionally skilled employees and +60 nationalities.

We serve more than 5.5m customers every day in over 175 countries, with a global ecosystem of market-leading partners. Global strategic hubs: Spain, Brazil, the UK, Germany.

The Telefónica Tech UK&I hub has an end- to-end portfolio of market leading services and develops integrated technology solutions to accelerate digital transformation through: Cloud, Data & AI (Adatis), Enterprise Applications (Incremental), Workplace Services and Cyber Security & Networking.

Values: Open, Trusted and Bold

Trusted Partners:

• Microsoft: Top 3 Service Providers, Azure Expert Status, Fastrack & Inner Circle Partner
• HPE: Platinum Partner – FY23 UK&I Solution Provider of the Year
• Palo Alto & Crowdstrike: part of our NextDefense Cyber Security Portfolio
• Fortinet: Elite VIP Program – one of only 2 in the UK
• AWS: Advanced Solution & Managed Service Provider Program

Job Description

This is a fantastic opportunity to join our growing team as the newly created role of L&D Coordinator. You will be responsible for coordinating and managing various L&D activities, ensuring seamless delivery and maximum impact. We are seeking an individual who is curious and preferably has experience within an L&D function or transferable skills looking to grow career in this important vertical.

Key Responsibilities:

• Training Coordination:

• Coordinate and schedule training sessions, workshops, lunch & learns.

• Manage training calendars and participant lists

• Source and book training venues and resources.

• Ensure timely communication with trainers and participants. (Framework, consultancy skills, Presentation, SCRUM etc.)

• Engage with 3rd party training providers for all requirements (coordination and logistics) where required.

Training Logistics:

• Manage training agreements and track expenses.

• Handle registration, logistics and materials for training events.

• Learning Management System (LMS) Administration:

• Manage and maintain the LMS, including user provisioning (with IT support), course enrolment, Performance conversations and content updates.

• Provide technical support to learners and trainers on LMS usage.

• Monitor and troubleshoot LMS issues.

Data Analysis and Reporting:

• Collect and analyse L&D data to generate insightful reports on training effectiveness and participant feedback.

• Track key performance indicators (KPIs) and metrics.

• Prepare presentations and dashboards to communicate L&D insights to Senior Management Team

• Use your understanding of the key data to suggest new approaches and ways of working to make the function more effective and efficient

L&D Admin:

• Administer the L&D email inbox, Learning Calendar & the Monthly L&D Newsletter

• Maintain and manage the L&D SharePoint & Teams space

• Support the vendor set up, maintenance and invoicing process for L&D.

Culture & Engagement:

• Provide support in planning and organising Team Days across the company

• Support planning, organising and attending on boarding and quarterly culture events.

Qualifications

• Prior experience coordinating and scheduling training sessions, workshops, and learning events. 

• Manage the LMS and provide technical support. 

• Strong ability of collecting and analysing data, tracking KPIs, and preparing reports for senior management. 

• Excellent communication skills both verbally and written. 

• Must be an organised individual 

Additional Information

The successful candidate will work under a hybrid set up. It is essential that you have a willingness to be in our London office once a week. 

We don’t believe hiring is a tick box exercise, so if you feel that you don’t match the job description 100%, but would still be a great fit for role, please get in touch.