L3 Support Engineer

About Us

Always open. Our code, our culture, our opportunities. Leading open innovation without limits. We are SUSE.

SUSE is a global leader in innovative, reliable and secure enterprise open source solutions, including SUSE Linux Enterprise (SLE), Rancher and NeuVector. More than 60% of the Fortune 500 rely on SUSE to power their mission-critical workloads, enabling them to innovate everywhere – from the data center to the cloud, to the edge and beyond. SUSE puts the “open” back in open source, collaborating with partners and communities to give customers the agility to tackle innovation challenges today and the freedom to evolve their strategy and solutions tomorrow.  

We are open in our roots and open in our approach, striving to be the most trusted open innovator in the World. Openness extends beyond our technology. Our vibrant community thrives on diversity and connectivity without borders.

Job Description

Join SUSE's globally distributed L3 team of expert Linux developers who serve as the technical backbone for resolving critical software defects reported by enterprise customers and partners. Our team orchestrates complex defect resolution processes across SUSEs product ecosystem, from deep kernel-level issues to sophisticated cloud infrastructure challenges, encompassing applications, web servers, storage solutions, and the intricate networking technologies that bind these systems together.

You are a Linux enthusiast with curiosity for understanding complex systems and interest in learning from others. Your troubleshooting skills enable you to work on technical challenges across Linux and open-source environments. You thrive in collaborative, cross-functional teams while tackling intricate bugs and system-level problems, working both independently and alongside other Linux engineers. 

Required skills

You take ownership of a problem and work with your colleagues to resolve it. As such you are already equipped with the following:

• Experience coding and debugging C programs

• Hands-on experience working with Linux

• Strong understanding of networking concepts and technologies 

• Good spoken and written English

• In-depth knowledge and understanding of Linux debugging tools and techniques

• Strong communication, analytical and organizational skills

• Hands-on experience with containerization

• Ability and willingness to quickly learn new technologies

• Work independently with minimal supervision

Nice to have skills:

We consider it to be a big plus in your application when you already have some of the following as your skills:

• Knowledge of one or more scripting languages (Python, Perl, Bash, ...)

• Knowledge of other programming languages

• Programmer's knowledge of the Linux Kernel

• Knowledge of RPM and packaging

• Knowledge of docker, cgroups, ...

• Knowledge of virtualization technologies such as XEN, KVM, QEMU, Libvirt, ...

• Experience with cloud technologies such as Azure, Google Cloud, and Hyper-V, ...

• You are already an open-source package maintainer and contribute to the community

• Good understanding of hardware architecture & concepts and their relation to the Operating System

What we offer:

• A variety of different opportunities to keep you challenged, engaged, and broaden your skills

• Direct contact with free/open-source software projects worldwide

• A unique opportunity to become an expert in an area of your choice

• Opportunity to participate in the development of the Linux operating system

• A great working environment with nice colleagues A great working environment with supportive colleagues or A great working environment with a focus on collaboration

• Flexible, family-friendly working hours

Job

What We Offer 

We empower you to be bold, driving your career to create the future you want. We celebrate and reward your achievements.  

SUSE is a dynamic environment that is evolving rapidly, thus requiring agility, strong entrepreneurship and an open mind. 

This is a compelling opportunity for the right person to join us as we continue to scale and prosper.   

If you’re a big thinker, obsessed by execution and thrive in a dynamic environment in which you can tangibly create a lasting legacy, then please apply now!  

We give you the freedom to be yourself. You will work in a global community of unique individuals – like you – with different backgrounds, talents, skills and perspectives. A truly open community where everyone is welcome, has a voice and is encouraged to reach their full potential regardless of age, gender, race, nationality, disability, sexual orientation, religion, or any other characteristics.   

Sounds like the right fit for you? Click Apply to submit your resume. A recruiter will contact you if your skills match our current or any future positions. In the meantime, stay updated on the latest SUSE news and job vacancies by joining our Talent Community.

SUSE Values 

• Choice

• Innovation

• Trust

• Community