Manage and develop high-performing teams of Game Presenters, ensuring that targets are met, schedules are handled, and team spirit is built through effective leadership and communication.
Job Description
To attract those who successfully started their development in managerial role and would like to continue mastering their leadership skills by managing high performing teams of Game Presenters (up to 50 direct reports) and add value to our thriving business by bringing best practices and fresh ideas from various industries.
Your duties will be:
- Manage, supervise, coach, motivate and build team spirit
- Present new ideas and policies to prospective teams
- Work within your own team/s to produce the required results and to meet company targets
- Analyze employee data and performance
- Manage employee expectation and eventual requests
- Manage and publish employee schedules and vacations
- Establish and maintain cross-departmental cooperation
- Work with internal systems (JIRA, TTS, WIKI, Nevos etc.)
- Provide, when required, additional job training to game presenters/shufflers, as well within the department
- Handle disciplinary cases
- Handle and manage monthly bonus distribution
- Induction of new members to your team
- Manage projects and deadlines set by your direct managers
- Propose initiatives and ideas that will benefit the department
- Manage adhoc situations which may occur on shift in an appropriate manner to still be able to deliver all products
- Strong communication in English (verbal and written)
- Proficiency in Korean
- Higher education would be considered an asset
- 1 year previous working experience in another managerial / lead position or customer Service-related field within iGaming field experience
- Strong leadership skills always followed by a professional and open-minded personality
- An ability to maintain strict confidentiality
- Able to communicate clearly with staff, communicating effectively to establish cooperative linkages amongst the team
- The knack for helping resolve interpersonal and interdepartmental issues
- An analytical and proactive approach with keen attention to detail
- A keen skill for multi-tasking along with excellent problem-solving skills
- An approachable, energetic presence thriving in a high-pressure environment
- A great work ethic
- A diverse understanding of the complexity and dynamics of working within a multicultural environment
- Have the same company values: alive, do it right and work together
- Lead by example with a great team spirit
PLEASE NOTE WE ARE UNABLE TO OFFER RELOCATION.
Top Skills
JIRA
Nevos
Tts
Wiki
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