Kooth Engagement Lead

Job Title Kooth Engagement Lead

Reports to Senior Kooth Engagement Lead

Direct reports: NA

Location: London

Please note this role involves travel to schools and other engagements across the territory above. Our Engagement Leads work from home otherwise.

Kooth PLC is a digital mental health company committed to providing accessible mental health care for all, with a focus on children and young people in both the UK and the US. We aim to support the mental wellbeing of over 17 million people, boasting over twenty years of data and clinical excellence. We have been a trusted partner of the NHS and Local Authorities for over two decades, offering NICE-compliant services and holding a BACP accreditation. Kooth offers diverse access options, serving over 10.9 million people in the UK, providing immediate support without referrals, or waiting lists, available 24/7.

With a workforce of 600 employees, Kooth is passionate about professional development and diversity and inclusion, with nearly 70% women in management positions. We offer an opportunity to join a rapidly growing business with a genuine social purpose, aiming to support the mental wellbeing of over 17 million people.

Role Objective

To raise awareness of Kooth (and Qwell if applicable) and achieve CYP contract registration targets by engaging with trusted referrers including schools, colleges, GPs, A&E, pharmacies, community groups, sports clubs and charities. This role involves weekly travel.

Split of Role:

• Promote Kooth direct to young people in secondary schools and colleges 50%
• Raise awareness of Kooth (and Qwell where applicable) by delivering training to teaching staff in schools and
• colleges 15%
• Raise awareness and encourage referral to Kooth (and Qwell where applicable) by offering information and training to community professionals - prioritising GP Practice Managers, CAMHS, A&E and Family Hubs 15%
• Promote Kooth to children in Year/ Primary 6 by clustering engagement of local primary schools during transition period in the summer term 10%
• Maintain up to date records of engagement activity in Salesforce and EPs 8%
• Support the delivery of the national webinar programme 2%

Main Responsibilities

Promote Kooth to young people in schools and colleges

● Prioritise engagement of secondary schools and colleges, with at least the largest 50% (based on pupil number) engaged in the past 6 months i.e. minimum of an intro email sent and one or more telephone calls made per setting.

● Deliver whole school or whole year group assembly presentations about Kooth - a minimum audience of 50 young people if visiting in person - and a minimum of 3 per week.

● “Whole school” delivery - once a school is engaged, strive to secure assemblies for ALL year groups + staff training + parent comms (NB Qwell for teachers and parents).

● Maintain an up to date database of ALL secondary schools and FE/ Sixth Form colleges in contract area(s) using the current Engagement Plan (EP) template.

● Host stalls at high footfall public events, including Freshers Fairs.

● Focus on virtual, direct to CYP promotion of Kooth to clusters of primary schools (not F2F in individual schools), and only in the summer term.

Inform and promote Kooth (and Qwell where applicable) to referrers

● Build and maintain an up to database of all GP surgeries and medical centres in contract area(s) with named Practice Managers where possible.

● Promote Kooth (and for Qwell if applicable to use for themselves or to refer adults) to education, healthcare & local community professionals by offering staff training - allocating your time according to the percentage split of time per group as shown above - also taking into account Commissioner priorities.

● Join local social media groups and promote Kooth (& Qwell) using resources supplied centrally or via your team’s Canva Creation Lead.

● Raise awareness with parents/carers about Kooth (and that Qwell is available for them where applicable) by attending secondary school parents’ evenings.

General

● Demonstrate excellent knowledge about our Kooth and Qwell service, safeguarding, chat process and user benefit

● Demonstrate understanding and execution of the “6 steps to success” engagement process - and be willing to support your sub regional team by taking ownership of one of the steps for all sub region contracts, as agreed with your line manager.

● Continuously improve confidence, presentation skills and use of interactivity whilst public speaking, seeking support from your line manager if needed.

● Take a strategic approach to diary management and planning outreach to maximise reach and minimise travel time across the whole contract area(s)

● Use monthly data and Commissioner priorities to assess and evolve your engagement approach, in discussion with your line manager in monthly 1-1s.

● Represent your work and Kooth plc with knowledge and professionalism in quarterly Commissioner meetings.

● Timely administration to ensure Salesforce and Engagement Plans are up to date.

● Share all new contacts sourced with Channel Marketing Manager for uploading into Hubspot.

● Attend critical regional network meetings where you will be presenting information about Kooth/Qwell

Technical Skills

• Ability to positively, proactively, and professionally communicate and engage young people and professionals
• Clean driving licence and able to drive own car throughout the day (and evening when required)
• Efficiently manage own time, balancing each step in the engagement process
• Knowledge of regional demographics and priorities of Commissioners
• Efficient administration
• Able to analyse data from Salesforce, and begin to glean insights to improve performance

Power Skills

• Communication
• Self starter
• Tenacity, determination
• Problem solving

Education/Qualification

• GCSE in English and Maths - Level 5 or above Expected
• Further Education qualification in teaching, marketing, sales, youth work or equivalent experience

Are you looking for a fulfilling career with attractive perks and a supportive work environment? Look no further! We're excited to offer an incredible opportunity with a range of benefits that cater to your professional growth, well-being, and work-life balance.

1. Competitive Salary:

Dependant on experience, up to £26,500

2. Generous Annual Leave

Enjoy 28 days of annual leave, in addition to public holidays, providing you ample time to recharge and spend quality moments with your loved ones.

3. Professional Development

Benefit from our yearly professional training programmes, tailored to your career aspirations and designed to enhance your skills and knowledge.

4. Financial Security

Secure your financial future with our pension contributions and annual company share option awards, giving you a stake in the success of the company.

5. Health and Well-being

Prioritize your health and well-being with our comprehensive AXA plan and access to an Employee Assistance Programme (EAP). The EAP offers 24/7 telephone mental health support and access to GP consultations, ensuring your mental and physical health are taken care of.

6. Life Assurance:

Gain peace of mind knowing that you're covered with life assurance, providing up to four times your annual salary to your loved ones in the unfortunate event of your passing.

7. Flexible Working

Embrace the flexibility of remote working, allowing you to create a work-life balance that suits your needs and maximizes your productivity.

8. Lifestyle Benefits

Take advantage of our Incapacity Income Protection to safeguard your financial stability in case of unforeseen circumstances.

If you're seeking a stimulating career where your well-being, growth, and contributions are valued, we invite you to apply and become a part of our dynamic and supportive team. Join us as we strive for success together!

At Kooth, we are committed to fostering an inclusive and diverse workplace that values and embraces the unique contributions of every individual. We believe in equal opportunities for all, regardless of race, colour, religion, gender, gender identity or expression or sexual orientation.

Our dedication to creating a fair and unbiased environment is reflected in all aspects of our recruitment, hiring, and employment practices. We strive to provide a work environment that is free from discrimination, where every employee is treated with respect and dignity.

Request for Reasonable Adjustments:

We are dedicated to providing reasonable adjustments to applicants and employees with disabilities or individuals who require accommodations to participate in the application process, interviews, or job-related tasks. If you require any reasonable adjustments to ensure your equal participation in our recruitment process, please inform our Human Resources team.

Your openness will allow us to work together to provide appropriate accommodations and ensure a fair and accessible application and employment experience for everyone.

Kooth plc is committed to our responsibilities for safeguarding and promoting the welfare of children, young people and vulnerable adults . We are committed to recruiting candidates who share this commitment to safeguarding, and therefore we apply robust recruitment and selection procedures to ensure that the people selected are right for the job, and that all candidates are appropriately screened prior to appointment. This will include a DBS check.