Key Account Manager

As a Key Account Manager working with the global, market‑leading TENA brand, you will play an important role in achieving sales targets by both winning new business and supporting the retention of existing customers, in line with company goals.

You will work closely with clinicians and procurement teams to help them choose the most suitable TENA continence products — ensuring benefits for patients, customers, and Essity.

Because much of our business is won through tender processes, experience in tendering is desirable.

This is a regional role covering Home Care and Acute across the following areas: Shropshire, Hereford & Worcester, Bristol, Lincolnshire, Nottinghamshire, Birmingham, Staffordshire, Leicestershire, Northamptonshire and Gloucestershire.

You will report directly to the Regional Sales Manager. This is a full‑time, field‑based, permanent position.

As Key Account Manager, you will be responsible for managing both new and existing accounts across your region. This includes:

• Understanding customer needs and recognising differences across Home Care and Acute
• Using CRM tools for planning and prioritising accounts
• Building strong relationships with Decision Making Units (DMUs) and Key Opinion Leaders (KOLs)
• Supporting the delivery and monitoring of Territory Business Plans, including taking action where gaps appear
• Contributing to the Tender Excellence process for all Care at Home customers
• Executing marketing campaigns to support sales targets
• Producing monthly business analysis to identify profitability, opportunities, and risks
• Leading Business Review meetings and proactively supporting sales progression
• Coaching and supporting team members where needed

The ideal candidate will be:

• A strong relationship‑builder and communicator
• Sales‑focused and results‑driven
• Skilled at planning and organisation
• A confident presenter and trainer
• Analytical, with good problem‑solving ability
• Able to use influencing skills effectively
• Comfortable drawing on clinical experience (desirable but not essential)

You will need to live within the territory and be able to travel across the region. A full driving licence is required, and occasional overnight stays may be needed.

Our purpose, Breaking Barriers to Well-Being, provides meaning to everything we do. Join us to improve well-being for people and drive positive change for society and the environment. At Essity, you'll feel valued, empowered to grow, and challenged to achieve business results in a collaborative and open atmosphere. Innovate for Good  |  Excel Together |  Be You with Us