The Key Account Manager will manage key customer relationships, develop strategic account plans, drive sales growth, oversee account profitability, and collaborate with cross-functional teams.
We are looking for our TRIA Sales Team in the EMEA region for Key Account Manager EMEA (m/f/d)
Principal Responsibilities:
- Serve as the primary point of contact for assigned key accounts, acting as the customer interface to the company’s resources.
- Build and maintain strong, long-term relationships with key customers to drive customer satisfaction, loyalty, and share of wallet.
- Develop and execute strategic account plans aligned with customer business goals and company revenue and profit objectives.
- Identify, analyze, and develop new business opportunities within existing accounts to expand revenue and profitability.
- Drive sales growth by understanding customer needs and delivering appropriate business value propositions and solutions.
- Conduct regular customer reviews and joint planning sessions to align on objectives, performance, and future growth strategies.
- Perform detailed customer and market analysis to identify trends, risks, and opportunities for improvement and expansion.
- Manage and forecast account pipeline, sales results, and revenue growth against established targets.
- Collaborate with internal cross-functional teams (sales, operations, finance, and customer support) to ensure effective execution and customer success.
- Work with partners and suppliers to align solutions that maximize customer value, profitable growth, and market penetration.
- Monitor account profitability by minimizing margin erosion and maximizing gross profit.
- Support customer engagement, contract negotiations, and long-term investment strategies that strengthen strategic partnerships.
- Lead and finalise price & contract negotiations
- Ensure accurate reporting, forecasting, and documentation related to account performance and business development activities.
- Perform other related duties as assigned.
Profile:
- Bachelor’s degree in Business Administration, Marketing, Sales, Finance, or a related field required
- Master’s degree (MBA or equivalent) preferred
- Minimum of 5–8 years of progressive experience in sales, account management, or outside sales, preferably in a B2B Embedded environment
- Proven experience managing key or strategic customer accounts with demonstrated success in driving revenue growth and profitability
- Experience developing and executing strategic account plans and long-term customer partnerships
- Strong background in customer needs analysis, solution-based selling, and contract negotiation
- Experience working cross-functionally with internal teams and external partners to deliver customer solutions
- Demonstrated ability to manage sales pipelines, forecasts, and performance metrics
- Industry-specific experience (as applicable) considered a strong advantage
- Results-driven with strong business and financial acumen
- Fluent German & English
- Experience with Automotive customers would be an advantage
#LI-TRIA
The above statements are intended to describe the general nature and level of work being performed. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills.
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