Junior User Acceptance Tester

Company Description

Shawbrook provides finance to a wide range of customer segments that value the premium experience, flexibility and certainly we deliver. We are a purpose-led organisation, with a focus on delivering long-term sustainable value for all our stakeholders.

We have a diversified offering, with our innovative lending propositions tailored to meet specific customer needs in carefully selected markets across SME, Real Estate and Personal. Our products range from complex structured credit facilities for growth-focused businesses to mortgages for professional landlords and property investors, as well as simple loans for consumers delivered digitally. We fuel our lending through customer deposits, which we attract by delivering a premium experience, choice and consistently great value to smart savers.

The business model we have created is unique and difficult to replicate, with our ‘best of both’ approach combining deep human expertise with advanced digital, tech and data capabilities. This combination not only allows us to deliver excellent customer experiences, but to do so efficiently and at scale. We are proud of our innovative and agile culture, which drives consistently high employee engagement scores and makes Shawbrook an attractive destination for the best talent. If you’re willing to roll up your sleeves, contribute new ideas and believe anything is possible, you’re our kind of person.

Work with us because you:

• Want to be part of a bank built for the dynamics of the modern world
• Relish a challenge and enjoy a fast-paced, innovative and hardworking culture
• Enjoy finding new and better ways to solve complexity and make things happen
• Want to belong to a diverse culture that stands shoulder to shoulder with minority and underrepresented groups
• Care about society and the environment and want to be part of a business that cares too
• Want to continue to grow professionally and be the best version of yourself

Job Description

The Junior User Acceptance Tester is to establish test criteria for multiple types of change based on business requirements and communicating test conditions to internal staff and team leader. The Junior User Acceptance Tester will maintain direct relationships with other experts and change stakeholders across the organisation and will be expected to be accurate and timely reporting on the status of UAT and escalation of issues with support of UAT team leader.

Key Responsibilities

• Analysis and interpretation of Business Requirements and where necessary, obtain further information from Business Analysts as part of the review cycle/signoff process and give recommendations to the Project
• Review and Analysis of Functional Specifications and Design Layout Specification to identify required testing conditions
• Production of test scenarios, scripts and other UAT documentation including final sign off on changes before release into production.
• Execution of UAT against previously defined and signed-off business requirements and test cases
• Support in creation/amended to existing processes & procedures based on the changes being implemented.
• Responsible for providing UAT updates to stakeholder and business sponsor.
• Report & escalate any defects/issues found during UAT period.
• Responsible for liaising with Operational Training Manager to ensure Training material is in line with the changes being released by providing functional overview.
• Establish good working relationships across the business regarding the changes; including Project Managers, Business Analysts, Business Application Support, IT, members of Operational teams
• Provide sign off on product testing during rate changes on out front book platform.
• Provide Operation Support from technical knowledge perspective including BAU activities
• Responsible in the creation of User Stories for Operational CI changes including Benefits analysis

Qualifications

• Experience of working as a team or an individual
• Banking or financial services experience - Operational/Service background (preferred however not necessary as training provided)
• Experience in supporting change (preferred however not necessary as training provided)
• Strong analysis, evaluation and problem-solving skills
• Ability to review both business and technical documentation
• Good computer skills including proficiency in Microsoft applications
• Good communication skills

Technical

• Computer literate (good knowledge of MS Office suite – Excel, Word, Power-Point)
• Ability to understand and fully comply with documented processes and procedures
• Experience of JIRA or other test management tools (preferable however not necessary as training provided)

Interpersonal

• Adaptable & Flexible
• Excellent verbal and written communication skills.
• Ability to work as part of a team
• Excellent planning and organisational skills
• Able to work under pressure and to tight deadlines
• Accuracy & Attention to detail
• Establishes effective working relationships at all levels
• Customer Focused approach

Additional Information

Your Wellbeing - We take your health and well-being very seriously by providing a range of benefits to give you and your family peace of mind. These include:

• Market leading family friendly policies such as access to our Maternity, Adoption and Paternity policies from Day 1 of your employment
• Free access to Headspace, a mindfulness & meditation digital health app
• Free access to Peppy digital health app that offers personalised support through fertility treatment becoming a parent or menopause
• EAP (Employee Assistance Programme) - Offering you support on a wide range of subjects including financial concerns, mental wellbeing and more general queries around family, work, housing, and health
• Cycle to work scheme
• Discounts on gym membership
• Contributory pension scheme & death in service

Your Lifestyle - It’s important you strike the right balance between your work and personal life. We provide benefits to support you when at work and when you’re enjoying your leisure time.

• Minimum of 27 days holiday per year
• Option to buy or sell holiday days through our flexi-holiday scheme
• Discounts on gym membership nationwide
• Access to discounts on a range of high street and online brands
• Community support and charitable giving

Your Contribution - We’re focused on rewarding those that go the extra mile in helping us achieve our goals.

• Participation in our annual discretionary bonus scheme designed to reward your contribution to our success
• Proudly Shawbrook recognition scheme focused on recognising our role models and thanking our colleagues for a job well done