Junior Trade Support Associate

About IFX Payments

We're an award-winning global provider of foreign exchange and payment solutions. At IFX, our mission is to become the number one service-led alternative banking partner in EMEA for corporates and Financial Institutions that add value beyond the transaction. We have one guiding principle: to Win. Properly.

What we offer

Everyone at IFX Payments has a meaningful and impactful role to play in helping us achieve that goal. We take pride in the quality of our work but balance that with the speed, intent, tenacity, and focus needed to win. We're a high-performance team who can trust each other as individuals to get the job done so we can be successful together.

Being part of IFX Payments, you'll receive every opportunity to thrive in your role to contribute to that success. We'll invest in you along the way to genuinely help you grow and take your career to new and exciting places. You'll work alongside experienced industry leaders, receive guidance from pioneering performance coaches and have the option to gain qualifications in your field that help you realise your ambitions. In exchange, we don't expect anything extra from you during your time here. We only ask you to do one thing: Make it count.

Benefits

• 25 days of annual leave + bank holidays and your birthday off. 
• Pension auto-enrolment with salary sacrifice contributions.
• Healthcare cash plan including support for dental, physio and therapies. 
• Discounts on fitness, cinema discounts, shopping, travel, entertainment and more!
• Life Insurance.
• Cycle to work.
• Nursery fees salary exchange.
• Employee Assistant Programme
• Career progression with excellent training and development.
• Company events – Pub nights, sporting events, seasonal parties, socials

What's the role?

Job Title: Trade Support Associate

Team: Retention

Location: London 

Overview of the role

Due to a rapidly expanding client base we are looking for a motivated individual to support our FX Solutions Team. This is a fantastic opportunity for candidates looking to build a career in Financial Services Sales or FX Trading. The role itself will focus on maintaining client relationships and providing high quality customer service. 

Responsibilities 

Client Support: 

• Serve as the primary point of contact for clients, addressing inquiries, resolving issues, and ensuring a seamless client experience. 

• Support the teams to create or process trades and/or payments as needed 

• Maintain strong relationships with both clients and key stakeholders, ensuring high levels of satisfaction. 

Payment Management: 

• Accurately add and manage payment details for clients, ensuring compliance with company policies and regulatory standards. 

• Liaise with compliance teams to address any account-related queries or issues promptly. 

Phone & Communication Management: 

• Handle incoming phone calls, providing accurate information and directing inquiries to appropriate departments. 

• Communicate professionally with clients, team members, and external stakeholders via phone, email, and other platforms. 

Lead Qualification & Promotion: 

• Qualify potential leads, gather necessary information, and assist in converting leads into clients. 

• Promote the company’s IFX payment services, identifying cross-selling and upselling opportunities. 

Reporting & Documentation: 

• Prepare and distribute regular reports for clients and internal stakeholders, including transaction summaries and market analysis. 

• Ensure accurate and timely documentation of all client interactions, transactions, and follow-ups. 

Market Knowledge: 

• Develop and maintain a comprehensive understanding of the IFX payments market. 

• Provide insights and updates on market trends, competitor activities, and potential business opportunities. 

Requirements

• Proven experience in sales support, administration, or client services, ideally in the financial services or IFX industry. 

• Demonstrates enthusiasm, tenacity, and a proactive approach to work, with a willingness to grow, progress and succeed
• Approaches challenges with confidence and determination, focusing on solutions and driving success with a positive, goal-orientated attitude.
• Effectively manages time, priorities, and resources to meet deadlines and maintain efficiency in a fast-paced environment.
• Develops and maintains strong professional relationships with colleagues, clients, and stakeholders, fostering collaboration and trust.
• Successfully manages multiple tasks, projects and responsibilities while maintain focus, flexibility, and composure.
• Ensures accuracy and thoroughness, in work, paying close attention to the finer details to maintain high-quality outcomes.
• Applies critical thinking and problem-solving skills to analyse data, identify trends, and make informed decisions.
• A true team player with a winning mentality and strong work ethic committed to continuous improvement and high performance.
• Adaptable, tenacious and flexible who is able to perform under pressure.

Diversity & Inclusion

We believe that diversity and inclusion are essential to our success. We are committed to fostering a culture where everyone feels valued and respected, regardless of their background, identity or experiences. By embracing diverse perspectives and promoting equity, we aim to create an environment where all employees can perform and reach their full potential.  

Additional Information

- We work on a hybrid basis from our office in central London. 
- You must be eligible to work in the UK to be considered for this position. 
- Full background check will be carried out.