Junior Technical Support Engineer

Are you looking to impact and be part of something special, such as shaping the future of healthcare? Have you got strong customer support skills and provide first-class technical support? Interested in a career in InfoSec?

Sound like you? Keep reading.  

At Semble, we are on a mission to enable health professionals to amplify their impact. We improve the way healthcare is delivered to millions of people by providing doctors and their teams with powerful, innovative, intuitive, and secure software. Our cloud-based clinical system is already used by thousands of clinicians, making their lives easier and saving them money, while structuring their health data to help research.   

We are a passionate and driven team, proud to unite under strong cultural drivers: 

• Impact - We do work that matters. 

• Collaboration – We are in it together. 

• Human touch – We care deeply. 

We are also quick to embrace new technologies: we have rapidly adopted AI internally, and we are always looking to work with people who are excited to augment their work with AI. 

This role is hybrid within the UK, requiring occasional travel to the London office for support tasks. 

In this role, you will report directly to our Head of Information Security. This means you’ll not only be joining a supportive team, but you’ll also have the opportunity to learn directly from a proven InfoSecurity expert. If you’re excited by the idea of building foundational IT and security skills, you’ll have a clear path to grow into more advanced Information Security roles at Semble.

What you will be doing  

As part of our IT Delivery and Security Services team, you will work across: 

Access & Lifecycle Management 

• Access Management & Reviews: 
  Manage day-to-day access requests and assist in conducting periodic access reviews across internal systems. Ensure users have appropriate permissions and support the removal of outdated or unnecessary access. 
• Joiner, Mover, Leaver (JML) Processes: 
  Support the onboarding and offboarding lifecycle by provisioning accounts, access rights, and preparing hardware. Ensure leaver procedures include access revocation and device recovery. 

System Operations & Support 

• IT Asset & Device Management: 
  Maintain accurate records of IT hardware and software assets. Support secure device configuration, deployment, patching, and inventory management across remote and office-based teams. 
• Cloud Systems Administration: 
  Assist in the day-to-day administration of cloud-based services (e.g. Microsoft 365, Okta, MDM tools). Carry out routine housekeeping tasks such as license management, mailbox cleanups, and permission reviews. 
• Technical Support & Ticketing: 
  Provide front-line IT support to employees, triaging and resolving common hardware, software, and network issues. Contribute to service desk processes by logging incidents and escalating when necessary. 

Security, Compliance & Improvement 

• Monitoring, Alerts & Routine Checks: 
  Monitor system alerts, logs, and dashboards across cloud and endpoint environments. Investigate anomalous behaviour, escalate incidents, and perform regular system checks (e.g. backups, login activity, endpoint health). 
• Audit & Compliance Assistance: 
  Support internal and external audits by preparing access logs, reviewing system records, and gathering evidence. Collaborate with senior staff to ensure audit-readiness. 
• Policy, Documentation & Process Improvement: 
  Help maintain internal IT documentation, user guides, and standard procedures. Ensure updates reflect current tools and practices. Support policy reviews, compliance checks, contribute to IT improvement initiatives, and internal projects.  

What we are looking for  

Required  

• Minimum of 1 year of experience working as an IT professional in a fast-paced, dynamic environment. 

• Technical background with experience in supporting diverse technologies and systems. 

• Excellent organisational and time management skills, with the ability to prioritise tasks effectively. 

• Strong analytical and troubleshooting abilities to diagnose and resolve IT issues.  

• Outstanding customer service and communication skills.  

• Ability to manage multiple tasks and switch contexts seamlessly.  

Desirable  

• Experience working in a scaling organisation, a SaaS environment or within a regulated industry. 

• Proficiency in Office 365 administration, including OneDrive, SharePoint, and Defender. 

• Familiarity with tools like Slack, Confluence, Microsoft Office 365, and Okta 

• Proficiency in the French language (nice-to-have, not mandatory).  

• Experience working with AI technologies, whether in production systems, exploratory projects, or coding assistance tools, is a strong plus. 

What you’ll get in return  

• The great feeling coming with knowing you do something that matters: shaping the future of healthcare!  

• £30,000-32,000 package (based on your experience and the value you can bring)  

• Autonomy and ownership – we’ll set the vision and share the context, then we trust you to run with things – that’s the reason we hire you! 

• 36 days off: 25 holidays +bank holidays +3 extra days (birthday and ‘feel good’ days) - that we will expect you to actually take so you can recharge and rest. 

• Company Equity -
  We appreciate and recognise all of our employees’ contributions, so everyone is eligible for Semble share options! 

• Comprehensive health & wellbeing support – including private health insurance, and mental health support and free therapy sessions through Oliva. 

• Hybrid & flexible work environment – work from anywhere in the UK, with also some flexibility to work across Europe. You decide how much or how little you go to the office. 

• Get the tech you need -
  You will get the latest MacBook and take your pick across a wide range of equipment to set up your home office ergonomically. 

• Work alongside an inspiring team – our two founders have started Semble after a successful startup exit, and your future colleagues are all knowledgeable and innovators in their field. 

• Fantastic office space in Central London, right outside Monument - with a roof terrace, weekly animations, loads of natural light, and cute doggies! 

• The usual free bits coming with nice offices (barista coffee, tea, fruits, happy hours and activities...). 

We welcome applications from people of all backgrounds and all walks of life, including any typically underrepresented groups in the technology industry. We also encourage applications from disabled and neurodiverse candidates, so if there are any adjustments we can make to support you throughout the recruitment process, please do let us know.