Similar Jobs
Computer Vision • Healthtech • Information Technology • Logistics • Machine Learning • Software • Manufacturing
Develop advanced 3D algorithms and CAD tools for manufacturing processes, integrate deep learning, and deliver high-performance solutions for dental applications.
Top Skills:
C++EmscriptenReactThree.JsTypescriptWasmWebglWebgpu
Artificial Intelligence • Productivity • Software • Automation
The Sr. Product Marketing Manager will create go-to-market strategies for Zapier MCP, focusing on developer and enterprise audiences, leading strategic launches, enhancing product positioning, and building community engagement.
Top Skills:
Ai ToolsAPIsZapier Mcp
Software • Consulting
As a Platform Engineer, you'll develop core infrastructure and pipelines, ensuring efficient software delivery, and advocate for excellent development practices.
Top Skills:
AnsibleAWSAzureBashDockerGCPGoHaproxyJavaKubernetesLinuxNginxNode.jsPowershellRhelTerraformTraefikUbuntu
Industry leader in mobile and online banking technology seeks Technical Support Specialists with a great attitude. This persons 24/7 support service projects for clients’ mobile and online banking solutions. In this position, you will work directly with our clients, support end-users with technical questions about our products, and work with a technical team remotely. This is an entry-level position, and you will work with a small team. In this position, you will work under a team manager in coordination with other departments at our company, and you will work directly with end-users through the live-chat.
We’re looking for a smart and creative go-getter with a good technical understanding who loves to work independently while still enjoying a supportive and collaborative environment.
Working schedule - Monday-Friday
Working hours - 11 am - 7 pm US EST (New York time zone)
Primary Responsibilities
- Understanding our banking software and apps in-depth
- Coordinating with software technicians, technical support, and developers as needed
- Examining technical logs to troubleshoot and resolve issues encountered during 24/7 clients support project
- Handling technical processes and the ability to explain such processes to less-technical people
Requirements
- Excellent written and spoken English
- Ability to establish good working relationship with customers
- Solid troubleshooting ability
- Ability to learn technical skills quickly
- In-depth learning and understanding of our mobile and online banking products
- Coordination with developers to investigate and diagnose issues
- Ability to manage a dynamic work load with many concurrent tasks
- Managing, monitoring, and improving the quality of the tech support process
As Plus
- Experience in banking live-chat would be a huge asset
- Experience in technical support
- Experience with a Dialogflow
- Experience with various mobile phone platforms, especially iOS and Android
- Project management experience
- Working directly with US-based customer
- Knowledge of US banking system
Our Benefits
- Remote-friendly role, depending on location eligibility
- Long-term employment
- Competitive salary
- Paid vacation and days off on national holidays.
- Paid sick leave and internal medical insurance policy.
- Community of practice, regular knowledge sharing among colleagues
- Internet compensation (50$ per month)
- Friendly and easy-going international team and colleagues.
What you need to know about the London Tech Scene
London isn't just a hub for established businesses; it's also a nursery for innovation. Boasting one of the most recognized fintech ecosystems in Europe, attracting billions in investments each year, London's success has made it a go-to destination for startups looking to make their mark. Top U.K. companies like Hoptin, Moneybox and Marshmallow have already made the city their base — yet fintech is just the beginning. From healthtech to renewable energy to cybersecurity and beyond, the city's startups are breaking new ground across a range of industries.
