Junior Regulatory Operations Manager (m/f/d)

We are a fast-growing European healthcare company operating at the intersection of medical cannabis, digital health, and regulated healthcare services. With a strong, profitable core business in Europe, centralized group functions (including procurement, finance, supply chain, and quality/regulatory), and a proven operational backbone, we are now building a scalable UK-based clinic and technology platform.
Our ambition is to redefine patient access, experience, and outcomes by tightly integrating technology, clinical workflows, and data-driven growth.
Tasks
The Role
We're looking for a Junior Regulatory Operations Manager to be the operational backbone of our UK licensing and supply chain compliance function. This is a hands-on role that sits at the intersection of regulatory affairs, customer relationships, and day-to-day supply chain coordination.
You'll be responsible for keeping our Controlled Drug and Wholesale Dealer's Authorisation (WDA) licenses in good standing, onboarding and managing our pharmacy and wholesale customers, and ensuring smooth communication between our growers, manufacturers, and third-party logistics provider.
This role suits someone early in their career who is detail-oriented, comfortable working in a regulated environment, and keen to take real ownership quickly.
Key Responsibilities
Licensing & Compliance
* Maintain and safeguard our Controlled Drug (CD) license and WDA(H) license, ensuring all obligations are met on an ongoing basis
* Prepare, review, and sign off on bona fide checks, CAPAs, change requests, and risk assessments
* Keep regulatory documentation up to date and audit-ready at all times
Customer Onboarding & Relationship Management
* Onboard new customers — pharmacies and other wholesalers — including conducting and documenting bona fide checks
* Build and maintain strong working relationships with customer procurement teams to ensure our products remain in stock and well-positioned
* Respond to customer queries on regulatory and supply matters promptly and professionally
Supply Chain Coordination
* Coordinate with our third-party logistics provider (3PL) on imports, manufacturing, and product release
* Streamline communication and processes between growers and manufacturers to reduce delays and improve reliability
* Track shipments, flag issues early, and keep internal stakeholders informed
Requirements
What We're Looking For
Required
* 1–2 years of experience in a regulatory, operations, compliance, or supply chain role — ideally within a regulated industry
* Strong attention to detail and a methodical approach to documentation and process
* Excellent written and verbal communication — you'll be dealing with customers, regulators, and suppliers regularly
* Comfortable working independently and taking ownership in a small team environment
Preferred
* Degree in a life sciences discipline (e.g. pharmacology, biology, chemistry, biomedical sciences)
* Familiarity with GMP and/or GDP frameworks
* Prior exposure to controlled drug regulations, MHRA licensing, or pharmaceutical supply chains
* Experience working with or within a 3PL or pharmaceutical wholesaler
Benefits
What We Offer
* A genuinely early-stage role with real scope to grow as the business scales
* Direct exposure to regulatory affairs, supply chain, and commercial operations across a vertically integrated business
* Office-based in London with a collaborative, hands-on team
* The chance to be part of building something new in one of the most dynamic sectors in UK healthcare