Strategic Project Delivery & Analysis
• Lead full lifecycle project management of IT and digital transformation initiatives across APAC and global regions.
• Prepare business cases, proposals, and reports for senior leadership and global stakeholders.
• Deliver projects on time and within budget through structured methodologies (e.g. Agile, PMP, PRINCE2).
• Establish and refine operating frameworks, SOPs, and escalation procedures to drive service quality and resilience.
Financial & Cost Management
• Support financial planning including cost projection and optimization, P&L alignment, and vendor contract management.
• Align financial planning with strategic IT goals to maximize return on investment and drive cost efficiency.
Customer Experience & Service Excellence
• Drive operational excellence through process standardization, automation, and Lean improvements.
• Collaborate with regional stakeholders to identify pain points, improvement opportunities, and automation potential.
• Monitor and enhance customer experience metrics, ensuring user satisfaction and service quality.
Outsourcing Performance Management
• Responsible for the management of local outsourcing team; overseeing performance reviews, skills assessments, training, and career development planning for team members.
• Foster a culture of accountability, agility, and high performance across the operations and project teams.
Education & Experience
• Bachelor’s degree in IT, Engineering, Business, Project Management or a related field.
• Those with relevant internship experience will be given priority.
Technical & Operational Expertise
• Hands-on experience in IT asset management, data analytics, process digitalization, or automation.
• Strong grasp of ITIL, Agile/Scrum/Lean methodologies, and project governance frameworks (e.g., PMP, PRINCE2).
Soft Skills & Domain Relevance
• Bilingual proficiency in English and Chinese (spoken and written); familiarity with APAC cultural practices is a plus.
• Ability to thrive in fast-paced, high-growth environments, particularly in the internet or technology industry.
As an equal opportunity employer, we firmly believe that diverse voices fuel our innovation and allow us to better serve our users and the community. We foster an environment where every employee of Tencent feels supported and inspired to achieve individual and common goals.
