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Let’s be #BrilliantTogether
ISS STOXX is currently hiring a Junior Product Manager to support our Market Intelligence product teams as our customer base is expanding. This role requires ability to communicate clearly with customers as well as internal escalation, a desire to learn about our ISS Market Intelligence products and financial services as a whole. You will interact directly with customers in getting them onboarded, offboarded, resolving connection and data challenges, and partner with our technology, data operations, customer success, product and business development teams to ensure proper tracking and escalation to achieve timely resolution of issues.
What You'll Do:
Quickly learn about the data sets and products
Assist in setting customers up across our web, API and cloud offering
Resolve customer issues and communicate with them
Track issues, identify any patterns and escalate to proper internal teams
Work across many data sets including advisor, asset management products and trends
Partner with the customer success and account teams in reviewing challenges and opportunities
Identify potential product enhancement and ideas to the product team
What We Need from You:
Degree in an analytical field of study such as Computer Science, Management of Information Systems, Economics, or Finance
Minimum of 2+ years of experience in the broader financial industry
In-depth knowledge of data mapping, database structures
Experience with supporting customer issues as level 1 support.
Looking for someone with problem solving skills
Ability to communicate with customers and work with internal teams to problem solve
Prior experience with documenting support resolutions (knowledge base)
Desire to immerse in product culture and software development team experience
Eagerness to learn about industry operating environment and new data/technology concepts
Strong desire to demonstrate verbal and written skills
#LI-TG1 #MIN #ASSOCIATE
What You Can Expect from Us
At ISS STOXX, our people are our driving force. We are committed to building a culture that values diverse skills, perspectives, and experiences. We hire the best talent in our industry and empower them with the resources, support, and opportunities to grow—professionally and personally.
Together, we foster an environment that fuels creativity, drives innovation, and shapes our future success.
Let’s empower, collaborate, and inspire.
Let’s be #BrilliantTogether.
About ISS STOXX
ISS STOXX GmbH is a leading provider of research and technology solutions for the financial market. Established in 1985, we offer top-notch benchmark and custom indices globally, helping clients identify investment opportunities and manage portfolio risks. Our services cover corporate governance, sustainability, cyber risk, and fund intelligence. Majority-owned by Deutsche Börse Group, ISS STOXX has over 3,400 professionals in 33 locations worldwide, serving around 6,400 clients, including institutional investors and companies focused on ESG, cyber, and governance risk. Clients trust our expertise to make informed decisions for their stakeholders' benefit.
ISS Market Intelligence (ISS MI) is a leading provider of data, insights, and market engagement solutions to the global financial services industry. ISS MI empowers asset and wealth management firms, insurance companies, distributors, service providers, and technology firms to assess their target markets, identify and analyze the best opportunities within those markets, and execute on comprehensive go-to-market initiatives to grow their business. Clients benefit from our increasingly connected global platform that leverages a combination of proprietary data, powerful analytics, timely and relevant insights, in-depth research, as well as an extensive suite of industry-leading media brands that deliver unmatched market connectivity through news and editorial content, events, training, ratings, and awards.
Visit our website: https://www.issgovernance.com
View additional open roles: https://www.issgovernance.com/join-the-iss-team/
Institutional Shareholder Services (“ISS”) is committed to fostering, cultivating, and preserving a culture of diversity and inclusion. It is our policy to prohibit discrimination or harassment against any applicant or employee on the basis of race, color, ethnicity, creed, religion, sex, age, height, weight, citizenship status, national origin, social origin, sexual orientation, gender identity or gender expression, pregnancy status, marital status, familial status, mental or physical disability, veteran status, military service or status, genetic information, or any other characteristic protected by law (referred to as “protected status”). All activities including, but not limited to, recruiting and hiring, recruitment advertising, promotions, performance appraisals, training, job assignments, compensation, demotions, transfers, terminations (including layoffs), benefits, and other terms, conditions, and privileges of employment, are and will be administered on a non-discriminatory basis, consistent with all applicable federal, state, and local requirements.
