Junior Operations Associate - Logistics

ABOUT QOGITA

Qogita [Pronounced KO-gi-ta] is on a mission to be the leading B2B wholesale platform in the world. We operate in 30+ countries and offer an impressive suite of products, APIs, and financial services across multiple categories. Qogita saves distributors, wholesalers, and retailers significant costs through automation and intelligent order allocation algorithms, co-developed with smart folks at Oxford University. Our business is growing rapidly, with significant revenue, and strong backing by world-class investors who helped scale Transferwise, Algolia, Shopify, Pinterest, LinkedIn, and Yelp, among others.

WHO YOU ARE

You are a young tech-savvy graduate with experience or interest in Logistics & Fulfilment, who thrives on problem-solving and improving processes. You are passionate about leveraging technology to optimize workflows, automate tasks, and streamline order processing. You enjoy working with data, systems, and tools that help drive operational efficiency.

In this role, you will need to be highly organized with an eye for detail, as you monitor, review, and action the fulfillment process, including troubleshooting and managing claims or aftercare issues. You will take ownership of automating routine tasks, working closely with cross-functional teams to implement process improvements and enhance operational workflows. You'll also have the opportunity to work with various systems, such as Hubspot, Qogita Admin and Retool.

You’ll follow our operations playbook while constantly looking for ways to optimize and automate for greater efficiency, ensuring Qogita maintains the highest industry standards. As we scale rapidly, this role offers a unique chance to grow both personally and professionally in a fast-paced, technology-driven environment that embraces innovation and collaboration.

WHAT YOU'LL BE DOING

• Monitor and track orders using our admin portal, CRM tools, and automated workflows.

• Resolve any fulfillment or operational issues that arise, proactively using data-driven insights and technology to identify root causes and implement solutions.

• Collaborate with sellers & major carrier partners to ensure orders are fulfilled efficiently and accurately, while leveraging automation tools to minimize manual tasks.

• Stay up-to-date on the latest fulfillment technologies, automation practices, and logistical innovations to improve operational efficiency.

• Use advanced monitoring systems and analytics platforms to identify and preemptively address potential bottlenecks or disruptions in the supply chain.

• Optimize supply chain and logistical flows by designing and implementing automated processes to reduce errors and increase speed.

• Gather and analyze data, working with the tech and product teams to improve our platform and overall user experience.

QUALIFICATIONS

• Experience in fulfillment, logistics, wholesale, or the health and beauty industry, with a focus on process optimization and automation.

• Strong attention to detail, paired with the ability to identify inefficiencies and suggest improvements.

• Experience working with admin portals, CRM tools, and monitoring systems, along with a demonstrated ability to automate workflows and improve processes.

• Proficiency in workflow automation tools, data analysis (e.g., SQL), or scripting (e.g., Python) to further optimize operations.

• Bonus: experience with Retool

PACKAGE, PERKS & BENEFITS 

• 26 days annual leave + 3 personal days per year 

• Bi-yearly performance-based bonus

• Pension contribution

• Private health insurance plan

• Annual Learning & Development allowance 

• Onboarding home-office package 

• Office socials and annual whole company offsite event

• Depending on the profile, the position may first be offered as an internship that converts into a full time role upon successful internship completion