Our mission is to transform how people and machines work together to push the boundaries of human productivity. A leader in Industrial AI, Augury helps the world’s manufacturers leverage real-time production insights to drive new levels of efficiency. Combining predictive and prescriptive AI technology with industry expertise, production teams can proactively address alerts, minimize downtime, reduce asset costs, and maximize yield and capacity. Our customers achieve payback in six months or less, enabling global scale. We're looking for team members excited to partner with the world's manufacturers and build the future of production together.
You are a highly motivated IT Support Technician with strong learning agility and a genuine desire to grow in the IT field to join our global IT team.
You will serve as the first point of contact for IT support in our Haifa office while also supporting remote employees across the US, Europe, and India. This is a hands-on position focused on user support, troubleshooting, hardware logistics, and ensuring seamless day-to-day IT operations.
You will report directly to the IT Team Lead and gain exposure to modern SaaS environments, global IT operations, and enterprise support practices while building a strong technical foundation.
A Day in Your Life
- User Support & Troubleshooting- Provide first-line technical support for employees in the Haifa office and globally. Troubleshoot issues across Windows, macOS, and Linux environments, as well as common business applications and SaaS tools.
- Onboarding & Offboarding- Manage the full IT lifecycle for employees, including account provisioning, hardware setup for new hires, and secure offboarding with access revocation and asset collection.
- SaaS Administration Support- Assist in managing and provisioning access to core platforms such as Google Workspace, Slack, Zoom, and Monday.com.
- IT Asset Management- Oversee IT inventory at the Haifa site, including receiving equipment from vendors, preparing laptops and workstations, and ensuring employees are fully equipped for success.
- Office & Infrastructure Support- Support daily IT operations in the office, including workstation setup, Wi-Fi and network troubleshooting, and basic audio/visual (A/V) support for meeting rooms.
- Global Remote Support- Provide responsive remote IT support to employees across multiple regions using remote support tools, ensuring a smooth and reliable experience for distributed teams.
- On-Site Presence- This role is 100% on-site in our Haifa office, with occasional travel to our Ramat Gan hub (near Savidor Central station) as needed.
What You Bring
- Strong technical foundation (e.g., IT courses, certifications, military technical service, or self-driven projects). Prior helpdesk/IT support experience is a plus but not required.
- Strong troubleshooting skills and comfort working in both macOS and Windows environments.
- Excellent customer service mindset, patient, clear, and solution-oriented communication.
- Fluent English (written and spoken), required for daily communication with global teams.
- Highly organized, reliable, and capable of working independently and collaboratively.
- Willingness to work full-time on-site in Haifa.
Nice to Have
- Exposure to Linux environments.
- Familiarity with SaaS tools such as Google Workspace, Slack, and Zoom.
- Experience with identity and access management tools (e.g., JumpCloud).
- Basic understanding of networking concepts and Wi-Fi troubleshooting.
Augury is a people-first organization. We believe in fostering an inclusive environment in which employees feel encouraged to share their unique perspectives, leverage their strengths, and act authentically. We know that diverse teams are strong teams, and we welcome those from all backgrounds and varying experiences. We are committed to providing employees with a work environment free of discrimination and harassment. We believe that diversity is more than just good intentions, and we are committed to creating an inclusive environment for all employees.
Augury is a proud equal opportunity employer, we strive to create a work environment in which everyone, all applicants, employees, customers, guests, and vendors feel safe and comfortable. We commit to maintain a workplace that is free of any type of harassment and does not tolerate anyone intimidating, humiliating, or hurting others. We prohibit willful discrimination based on age, gender, ethnicity, race, color, religion, political opinions, sexual orientation, sexual identity or expression, military or veteran status, disability or any other characteristic protected by law.
