Provide first- and second-level on-site and remote desktop support for ~2,000 global users in a Windows/virtual desktop environment. Manage incidents and service requests within SLAs, maintain runbooks and KB articles, handle hardware/inventory and procurement, collaborate with L2/L3 teams and vendors, participate in rotational on-call coverage, and support projects as assigned.
Squarepoint is looking for a Junior Desktop Support Analyst to support a global community of approximately 2000+ users in a Windows environment consisting of virtual desktops. Candidate will interact onsite and remotely with users to provide support with workstation applications such as Microsoft Office, Access Management via Windows Active Directory, Remote Access assistance and hardware issues.
Role Overview:
- Deliver 24x5 on-site and remote support to approximately 2,000 global users in accordance with business requirements;
- Participate in a rotational on-call schedule to provide weekend support;
- Manage service requests and incidents within defined service-level agreements, in line with documented internal runbooks;
- Provide first- and second-level support by triaging, diagnosing, and resolving service issues;
- Collaborate with Level 2 and Level 3 internal teams, external partners, and vendors to resolve complex incidents;
- Provide end-to-end hardware support, including inventory management and equipment procurement as required;
- Develop and maintain knowledge base articles and runbooks related to support processes, system changes, and operating procedures;
- Ensure effective execution of the Incident Management process to minimize production impact on end users;
- Provide project support to senior team members as required;
Required Qualifications:
- Knowledge and experience in a Microsoft environment supporting Windows 11, Office Suite including Office 365, and Azure, including SharePoint;
- Knowledge and experience with Active Directory, Remote Access solutions;
- Knowledge and experience installing, troubleshooting, and managing desktop hardware;
- Dedication to customer service;
- Works with minimum supervision, proactively follow up on outstanding issues/tickets;
- Ability to handle multiple tasks with changing priorities and capable to handle frequent interruptions positively;
- Strong analytical, prioritizing, interpersonal, problem-solving skills;
- Strong verbal and written communication skills;
- Demonstrated collaborative skills and ability to work well within a team;
- Ability to work in a fast-paced and deadline-oriented environment;
- Self-motivated with critical attention to detail, deadlines, and reporting;
- Degree in Computer Science, Engineering or related field or experience;
Nice to have:
- Scripting in PowerShell and Python to proactively automate common tasks to improve efficiency and increase productivity;
- Software packaging and deployment;
- Ability to manage small-medium sized projects within defined timeline and budget;
- Demonstrated interest in learning about new and emerging technologies;
- Self-directed learner and ability to find solutions to problems they have not encountered before
Squarepoint Capital London, England Office
One Ropemaker Street, London, United Kingdom, EC2Y9AW
Similar Jobs
Artificial Intelligence • Cloud • Security • Software
Leads enterprise sales expansion across Japanese, Korean, and other Asian banking and financial services institutions. Develops strategic account plans, advises C-suite stakeholders, navigates regulated procurement, and closes complex software agreements exceeding USD 50,000. Coordinates solution engineering, product, marketing, and channel teams to deliver AI governance, code quality, security, and DevSecOps solutions. Drives pilots, enterprise standardization, renewals, expansions, and measurable customer value.
Top Skills:
AIAi Code VerificationAi GovernanceApplication Security TestingCloud And On-Premises Software DeploymentCode QualityDevsecopsSoftware SecuritySonarqube
.jpeg)
Artificial Intelligence • Hardware • Information Technology • Machine Learning
Lead and coordinate semiconductor package qualification and reliability testing for new products; develop test plans and screening methods; drive root-cause analysis and 8D corrective actions; present technical reports; and liaise with internal teams and customers on package quality and release recommendations.
Top Skills:
8DBackend Manufacturing SoftwareFailure AnalysisFmeaLife Prediction Acceleration ModelsReliability Test MethodsSpcStatistical SamplingSurface Mount Technology
Artificial Intelligence • Hardware • Information Technology • Machine Learning
Oversee safe, reliable, and efficient operation of buildings and external facilities. Responsibilities include managing outsourced service providers, developing scopes of work and procedures, assigning facilities work tasks, supporting multiple projects, training technicians, monitoring contractor performance, maintaining safety and quality standards, and coordinating with site departments to meet internal customer needs. The role covers building maintenance, electrical systems, janitorial, cafeteria, recycling, landscaping, pest control, renovations, and office services.
Top Skills:
Ai-Assisted ToolsFacilities Management System (Fms)Quality Management System (Qms)
What you need to know about the London Tech Scene
London isn't just a hub for established businesses; it's also a nursery for innovation. Boasting one of the most recognized fintech ecosystems in Europe, attracting billions in investments each year, London's success has made it a go-to destination for startups looking to make their mark. Top U.K. companies like Hoptin, Moneybox and Marshmallow have already made the city their base — yet fintech is just the beginning. From healthtech to renewable energy to cybersecurity and beyond, the city's startups are breaking new ground across a range of industries.
