Junior Customer Support Engineer

Company Overview

At Motorola Solutions, we're guided by a shared purpose - helping people be their best in the moments that matter - and we live up to our purpose every day by solving for safer. Because people can only be their best when they not only feel safe, but are safe. We're solving for safer by building the best possible technologies across every part of our safety and security ecosystem. That's mission-critical communications devices and networks, AI-powered video security & access control and the ability to unite voice, video and data in a single command center view. We're solving for safer by connecting public safety agencies and enterprises, enabling the collaboration that's critical to connect those in need with those who can help. The work we do here matters.

Department OverviewThe Customer Support Field Engineer (CSE) will be part of the Portugal Services Organization, led by a group of dedicated Radio System & IP Network based professional engineers, who bring together a wide range of skills and experience that provide critical system support to Motorola Solutions Mission Critical Customers both in Portugal and across Europe. Such systems include Land Mobile Radio solutions, Software solutions such as Mission Critical Broad Band Push to Talk (MCPTT), Command and Control solutions, through to Two-way Radio products.
Job Description

The CSE will be part of a unique engineering team that predominantly performs maintenance (Preventative and Corrective) activities, implementation of critical software patches, provide technical support during major software upgrades, as well as providing technical support with system expansions, growing either the existing system or implementing new solutions. The CSE will be expected to travel to customer locations to perform their duties.

We’re looking for talented, motivated, and committed Electronic/System/Computer Engineering graduates to join us and help our customers in the MOMENTS THAT MATTER!

We’re recruiting to our team in the Southern Portugal region with new talented and hardworking people. We offer full training and support, so new graduates are encouraged to apply.

Basic Requirements

What we expect:

• Readiness to undergo and pass detailed security-vetting checks based on country and customer requirements;

• University degree or Technical degree in Telecommunications Engineering, Computer Engineering, Software Engineering, or equivalent education;

• Experience working in a similar field would be beneficial;

• Good knowledge of IP network architecture and its components, Server Virtualization & Operating Systems, Database Servers, Network Switches, Firewalls and Routers;

• CCNA certification, Comptia Network+ and Security+ certification would be beneficial;

• Availability & willingness to perform On-call duty (24/7);

• Availability and willingness to travel, inside and outside of Portugal;

• Ability to plan, prioritize, and meet strict deadlines;

• Ability to apply critical thinking skills to solve problems and make decisions;

• High degree of independence and assertiveness;

• Perfect written and oral communication skills in Portuguese and good English. Additional languages would be advantageous;

• EU citizenship with residence in Portugal

• Class B driving license.

What we offer:

• Competitive salary

• 22 days of vacation (+ 3 additional after 1 year) + bank holidays

• Comprehensive benefits including private medical insurance

• Employee stock purchase plan

• Flexible hybrid working model

• Modern, premium office space

• Life insurance coverage

• Extensive career development opportunities

• Wellness programs and mental health support

• Corporate social responsibility initiatives and volunteering opportunities

Travel Requirements25-50%
Relocation ProvidedNone
Position TypeNew Grad

Referral Payment PlanNo

CompanyMotorola Solutions Portugal, Lda

EEO Statement

Motorola Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion or belief, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other legally-protected characteristic. 

We are proud of our people-first and community-focused culture, empowering every Motorolan to be their most authentic self and to do their best work to deliver on the promise of a safer world. If you’d like to join our team but feel that you don’t quite meet all of the preferred skills, we’d still love to hear why you think you’d be a great addition to our team.

We’re committed to providing an inclusive and accessible recruiting experience for candidates with disabilities, or other physical or mental health conditions. To request an accommodation, please email [email protected].