TravelPerk
Junior Account Manager - DACH (German speaking)
About Us
TravelPerk is a hyper-growth SaaS business travel platform and a pioneer in the future of travel for work. Its all-in-one platform gives travelers the freedom they want whilst providing companies with the control they need. The result saves time, money, and hassle for everyone.
TravelPerk has industry-leading travel inventory alongside powerful management features, 24/7 customer support, state-of-the-art technology, and consumer-grade design.
Founded in 2015 and headquartered in Barcelona, we’ve grown to over 1,400 people across Europe and North America. In 2022 we became a ‘unicorn’ and in 2025 we raised $200 million in a Series E funding round, increasing our valuation of $2.7 billion.
We’ve been winning awards too. Since 2023, we’ve been voted one of the best places to work, one of the fastest-growing apps and tech companies, and a leading pioneer of business travel.
These are just some of the reasons why global brands like Wise, Red Bull, GetYourGuide, and Aesop trust us to get the most out of their travel
We are looking for a German-speaking Long Tail Account Manager to contribute to our continued customer satisfaction as well as working to increase growth and margin within existing accounts. We put a huge emphasis on customer satisfaction and view our continued success as an organisation very much down to our happy customer base therefore this role will be pivotal in ensuring we continue to wow them with the best possible support. You’ll possess a genuine hunger to navigate your accounts through a fast-changing, hyper-growth environment, a curiosity for business travel to grow your knowledge and be ready to roll-up your sleeves and work hard.
If you're ready to take off with us, keep reading!
What you will do:
- Own a portfolio of long tail customers within our DACH market and develop a high level of customer engagement.
- Be TravelPerk’s biggest advocate within your clients and your clients biggest advocate within TravelPerk. You’ll be the first one to address any issues, get support from our technical teams but also educate your clients on any new product features.
- Gain a deep understanding of your customers business to be able to identify their goals as an organisation within the wider business travel space. Use this information to develop solutions and education strategies for their teams.
- Develop a deep understanding of TravelPerk products, in order to fully understand and appreciate each stage of the customer journey.
- Identify common problems within each account and develop strategies to solve issues in a timely manner whilst also developing methods to ensure repeated issues are not happening.
What we would like:
- Relevant work experience as a Junior Account Management or Customer Success role for the DACH market.
- German language proficiency at a native level.
- Ability to speak and write in English fluently.
- Experience in the Travel industry and/or SaaS products is a plus.
- Strong technical aptitude.
- Customer focused with a passion of working with people.
- Excellent analytical abilities with a fluency in Excel.
- Solid analytical background.
On top of that, you will only be the right candidate if you are:
- Honest, open and trustworthy: your peers and managers can trust you. You are a team player, don’t play political games, and care more about the team’s success than about your own career gains.
- Focused and determined: You don’t let yourself be distracted. You can focus on accomplishing big wins and never get lost in less important ideas that are floating around.
- You seek feedback early and often and are open to both give and take constructive and direct criticism.
- As an Account Manager at TravelPerk you are the guardian of our relationships with our clients so we would love you to also be empathetic, honest and trustworthy and to always consider the bigger picture.
Our Benefits
- 💰 A competitive compensation package, including equity in TravelPerk;
- 🌴 Generous vacation days so you can rest and recharge;
- 💊 Health perks such as private healthcare or gym allowance, depending on your location;
- 🥳 Unforgettable TravelPerk events;
- 💙 A mental health support tool for your wellbeing;
- 📒 Exponential growth & personal development opportunities;
- 🫶 VolunteerPerk - 16 paid hours per year to volunteer for a cause of your choice;
- 🌎 "Work from anywhere" in the world allowance of 20 working days per year;
- 📚 IRL English or Spanish Lessons are held in the Barcelona office;
- 👶 Parental leave: 12 to 16 weeks after 6 months, based on location and eligibility factors.
How we work
Our Vision is for a world where TravelPerk is the platform for human connection in real life (IRL). We take an IRL-first approach to work, where our team works together in person 3 days a week. For roles in Customer Care, this can be up to 5 days per week in the office. As such, this role requires you to be within commuting distance of our hubs. We fundamentally believe in meeting in real life to improve connectivity, productivity, and creativity, ultimately making us a great workplace.
At TravelPerk, we prioritize experience and potential over academic qualifications for this role. We believe that talent and ability aren't always reflected in formal credentials.
TravelPerk is a global company with a diverse customer base—and we want to ensure that the people behind our product reflect that. We're an equal opportunity employer, meaning you're welcome at TravelPerk regardless of your appearance, where you're from, or anything else that makes you.
All official communication from TravelPerk comes from @travelperk.com email addresses, our verified social media channels, or recruiters listed on our official LinkedIn page. We will never ask candidates to pay for equipment or make any kind of payment during the hiring process. If you receive an unexpected message claiming to be from TravelPerk and asking you to take action, please forward it to security@travelperk.com and we’ll confirm whether it’s legitimate.
Top Skills
TravelPerk London, England Office
TravelPerk London Office
7-12 Noel Street, London, United Kingdom, W1F 8GC
