As an Implementation Specialist, you'll drive customer success by ensuring merchants are fully set up and using products effectively, collaborating closely with Sales.
At clearer.io, we’re reimagining eCommerce by enhancing search, discovery, and customer engagement through a standout suite of innovative apps. Our mission is simple but powerful: to empower partners with tools that streamline operations, build trust, and drive sustainable growth. We’re not just building technology — we’re shaping the future of online retail. By delivering solutions that inspire confidence and create real results, we help businesses cut through the clutter and focus on what truly matters. Here, innovation meets real impact. Our global team empowers eCommerce brands to accelerate growth and optimize every stage of the customer journey. We’re a culture built on collaboration, creativity, and transformation — where ideas are encouraged, and every voice makes a difference.As part of our global team, you’ll collaborate closely with customers and internal teams to turn powerful platforms into real-world results. If you’re excited by hands-on work in a fast-moving eCommerce environment, clearer.io is the place to grow.
Your Impact
This role is based in our Leicester City Centre office and plays a key role in helping new and existing partners realise value from clearer.io as quickly as possible. As an Junior Implementation Specialist, you’ll own the end-to-end setup and configuration of our products from trial start through to go-live, ensuring merchants are fully enabled with the right features and integrations. By accelerating time-to-value and creating strong implementation foundations, you’ll directly support trial success and expansion readiness for Sales and Customer Success teams.
Role Overview:
Support clearer.io’s new and expansion revenue efforts through best-in-class implementation of our suite of apps. The Junior Implementation Specialist is a customer-facing partner to Sales and Customer Success, ensuring assigned accounts are fully set up from trial start with all key features and integrations activated. By owning the implementation process end-to-end, this role reduces friction in the customer journey, accelerates go-live, and positions accounts for future expansion
What you'll do:
- Serve as the primary customer-facing implementation lead from trial start through to go-live.
- Own technical setup, feature activation, integrations, and configuration to ensure merchants launch successfully.
- Work closely with Sales and Customer Success to maintain context, continuity, and a seamless customer experience throughout the trial.
- Ensure accounts go live with the right features enabled to support their specific business goals.
- Hand over to the Customer Success Manager once implementation is complete, with clear documentation and context.
- Follow established rules of engagement to understand whether Sales or CS owns expansion at each stage.
- Execute implementation plays designed to accelerate time-to-value and position accounts for expansion.
What you'll bring
- Working knowledge of Shopify Liquid, with the ability to understand and work with theme-level customisation.
- Strong awareness of the eCommerce landscape, including apps, integrations, and common merchant tech stacks.
- A data-oriented mindset, using insights to guide decisions and identify opportunities.
- Ability to understand different merchant use cases and translate them into effective product configurations.
- Confidence explaining technical concepts clearly to customers and internal teams.
- Strong problem-solving skills and comfort working cross-functionally with Sales and Customer Success.
- Hands-on experience in a SaaS or technical environment, with the ability to stay calm and effective during high-pressure troubleshooting.
- Ability to anticipate merchant needs by understanding what’s “under the hood” of their existing setup.
What you'll need
- Working familiarity with Shopify Admin and theme architecture
- Working familiarity with HTML, CSS, and Shopify Liquid-Basic
- JavaScript knowledge for debugging and issue resolution-
- Confidence using Chrome DevTools for frontend troubleshooting
- Understanding of Shopify product data structures and their impact on search and filtering
Why clearer.io
- Customers at the heart: We obsess over their needs so we can grow together
- Purposeful progress: We don’t settle. We take initiative and embrace bold thinking
- Endless innovation: We refine, improve, and take meaningful action
- Always open: We build trust through transparency and global collaboration
- Clear Benefits: Private Medical Insurance & Pension
- We’re here to make things clearer — in eCommerce and in employee experience. If that sounds like your kind of role, we’d love to hear from you. We believe in making things simpler — for our customers, and for each other. That means clarity, purpose, and progress guide everything we do.
Top Skills
Shopify Liquid
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