Jr. Client Success Manager

About the Opportunity:

We are seeking a motivated and proactive Junior Customer Success Manager to join our team. The primary responsibility of this role is to ensure optimal utilization of our products or services by clients, driving engagement, satisfaction, and retention. This position involves regular client interaction, data analysis, and cross-functional collaboration to ensure clients achieve maximum value from our offerings.

The Day to Day:

• Client Onboarding and Training:

  • Assist in onboarding new clients, ensuring a smooth transition and comprehensive understanding of the product or service.

  • Conduct continued education training sessions to educate clients on key features and best practices to maximize utilization.

• Utilization Monitoring and Analysis:

  •  Monitor and analyze usage to identify trends, areas of utilization, and make proactive recommendations for account retention and growth.

  • Generate reports to track and analyze engagement and usage patterns.

  •  Provide actionable insights based on utilization data.

• Issue Resolution and Support:

  • Serve as a primary point of contact for client inquiries and internal stakeholders, ensuring timely resolution of issues.

  • Collaborate with internal teams (e.g., support, product, and development) to address client challenges and feedback.

• Retention and Growth:

  • Support account renewal processes by demonstrating the value achieved through effective utilization.

• Collaboration:

  • Partner with the CP/CSM, marketing, sales support and product teams to align client success efforts with broader company objectives.

  • Share client feedback with internal teams to contribute to continuous product improvement.

What you’ll Bring to the Role:

• Bachelor’s degree in Business, Communications, or a related field.

• 1-2+ years of experience in a client success, account management, or customer service role in a technology, media, or SaaS company.

• Analytical skills to interpret usage data and provide actionable recommendations.

• Understanding of utilization metrics and client engagement strategies.

• Proven track record of maintaining high customer satisfaction,retention and growth.

• Problem-solving abilities and a proactive approach to addressing challenges.

• Proficient in CRM software, preferably with hands-on experience in Salesforce, Tableau, Looker, Iris or similar platforms.

• Demonstrated ability to understand and articulate technical concepts and derive solutions.

• A proactive and empathetic professional with a passion for driving customer success and building long-term relationships.

• Excellent communication skills, with the ability to convey technical concepts to a non-technical audience.

• Strong problem-solving skills with a knack for identifying solutions that address client needs.

• Ability to manage time effectively, prioritize tasks, and meet deadlines in a fast-paced environment.

• Team player with a collaborative spirit, but also able to work independently.

 Why Shutterstock:

• You have a direct impact on the success of the company. Your team’s work matters and is essential to the evolution of our core business!

• Executive leadership cares personally. They prioritize growth and planning your career path with your goals and passions in mind.

• Flexibility to work between home and office with everything you need to be successful in both

• A generous and competitive benefits package.

Shutterstock connects diverse artists and creative professionals around the globe with the agencies, brands and people who need their work and services. It’s a place where creators come to be inspired and discover new ways to produce their best work.

Shutterstock enables its employees to drive culture and tap into the world around them to develop the toolbox and solutions that help others share their world views. At Shutterstock, your ideas will be welcomed, your uniqueness will be celebrated, and you will be  supported in presenting your view of the world as you  experience it. We’re champions of resiliency;  quickly learning from our shortcomings in our pursuit of continuous growth.

Diverse teams are critical to our success. We encourage people from different backgrounds to apply and we commit to creating and maintaining a culture where employees know they belong and have equal opportunities to succeed.

Shutterstock Values

We are one team collectively focused on creating an unrivaled experience for our Customers and Contributors. Our Values represent the mindset of the employee who will thrive at Shutterstock.  If you are passionate about what you do, and want to become part of a cutting-edge technology company building industry leading products, please apply.

Shutterstock is an Equal Opportunity Employer. Suitably qualified and eligible candidates are encouraged to apply  regardless of age, color, disability, national origin, ancestry, race, religion, gender, sexual orientation, gender identity and/or expression, veteran status, genetic information, or any other status protected by applicable law.

Shutterstock ensures that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.  Persons with disabilities who anticipate needing accommodations for any part of the application process may contact, in confidence, [email protected].