IT Team Leader UK/SWE/FIN

GSC Tissue Europe IT Team Leader UK/Sweden/Finland 
 

We are looking for an IT Team Leader UK/Sweden/Finland to join Global Supply Chain IT in Global Digital Business Services. If you would like to be part of an exciting transformation journey working with a global and highly motivated organisation, this is the opportunity for you. 

This role manages the IT team which is responsible for providing and maintaining IT services for all the Tissue manufacturing sites in the United Kingdom Sweden and Finland.  

As the IT Team Leader UK/Sweden/Finland, you will have the IT team as your direct reports. You will implement, deliver and maintain the IT services for all the sites in your region. It will be your responsibility to lead and coordinate the activities for the team within defined service area and ensure that the agreed services are delivered professionally. Additionally, you need to monitor and improve the performance of the delivered service. You will also be part of the extended leadership team of GSC IT Tissue Europe and in that role, ensure that we secure the most efficient operation for IT support, resulting in improved customer experience. KPIs and a Masterplan with clear identification dated actions and responsible persons will be one of your highest focus to identify together with your team and then continuously follow up.    

You will report to the IT Manager On-Site Tissue EU. Some travel will be required, this together with frequent use of Teams video meetings. 

 
Main accountabilities and responsibilities

• Provide day to day immediate supervision of the team in order to obtain timely and accurate realisation of the objectives and satisfy customers. 

• Prioritise, assign and follow-up tasks to ensure that the team’s resources are used effectively and that work schedules and targets are met. 

• Work together with the team and participate in and support team initiatives. 

• Build long-term relationships within area of responsibility and with stakeholders. 

• Guarantee that the team members obtain the correct knowledge level to execute the processes defined for the team. 

• Coach and mentor the team members. Provide day-to-day feedback in the work environment. 

• Assist in communications that involve implementing policies that may be somewhat complex and sometimes controversial. 

• Respond to complex, escalated enquiries from team members and forward to relevant experts if needed. 

• Develop a strong service culture to deliver the agreed services. 

• Create, maintain, and enhance strong customer relationships across all levels of the organisation. 

• Ensure the usage of the Service Portal when applicable, follow up on timely solutions. Identify and act on areas of improvement. 

• Accountable for customer satisfaction and continuous efficiency improvements. 

• Needs to communicate effectively with customers. 

• Follow-up on relevant KPIs. 

 
Key Competencies  

• Experience of IT within manufacturing is an advantage. 

• Experience in the area of IT services is also an advantage. 

• Customer focus and service mindset. 

• Demonstrated basic leadership capabilities. 

• Good set of communication skills, including English.  

• Good sense of urgency and ability to prioritise and make decisions.  

• Good in resource planning (internal and external) and coaching employees. 

• Strong drive to implement new services locally and driving continuous improvement. 

• Strong sense of order and administrative skills. 

• Basic understanding of business operations. 

• Drive for continuous improvement. 

• Basic financial understanding and cost consciousness. 

• Knowledge of Essity Information Security Standards. 
   

Other required key values are

• Takes responsibility and is accountable.

• Drives performance and deliver results.

• Builds effective teams.

• Is committed and engaged.

• Effective in communication.

• Searches opportunities based on customer needs.