IT Technical Analyst

Working with Us
Challenging. Meaningful. Life-changing. Those aren’t words that are usually associated with a job. But working at Bristol Myers Squibb is anything but usual. Here, uniquely interesting work happens every day, in every department. From optimizing a production line to the latest breakthroughs in cell therapy, this is work that transforms the lives of patients, and the careers of those who do it. You’ll get the chance to grow and thrive through opportunities uncommon in scale and scope, alongside high-achieving teams rich in diversity. Take your career farther than you thought possible.

Bristol Myers Squibb recognizes the importance of balance and flexibility in our work environment. We offer a wide variety of competitive benefits, services and programs that provide our employees with the resources to pursue their goals, both at work and in their personal lives. Read more: careers.bms.com/working-with-us

The IT Technical Analyst, Worldwide Patient Safety IT is an ‘entry-level’ position; the successful candidate is likely to be a recent graduate with perhaps one or two years’ IT experience, and who will be (or become) a solution specialist in Global Risk Management (REMS/RMP), including Pharmacovigilance. He/she will have (or develop) hands-on expertise in the product and will help raise capability awareness and adoption by facilitating training, super user support, and communications. The role is responsible for understanding business needs and overseeing implementations from ideation to launching solutions and delivering business value.

The IT Technical Analyst would work closely with the Product Manager to plan the release cycle, optimization, and innovation. The role will also collaborate with various stakeholders, including business users, software developers, project managers, and IT teams, to ensure the successful delivery of technical projects and solutions. 

This position will also support change management, training, super user network, and user acceptance and ensure their continued growth and development while developing and maintaining relationships with vendors, industry experts, and internal stakeholders to ensure alignment with technical strategy and business goals. The successful candidate will have experience in business analysis, process modeling, writing user stories, and working as part of an agile software development team. This position will require the incumbent to demonstrate effective teamwork, collaboration, and communication across IT and business stakeholders. 

Key Responsibilities

• Serve as an IT Technical Analyst on a Global Risk Management IT Product Team.
• Competent in programming at an intermediate level is needed, preferably in Python, Java, or a comparable language, along with a comprehension of AI and automation concepts.
• Partner with the Lead Product Manager, Technical Lead, Business Lead, and other IT colleagues as part of a Product Team to review and assess demand requests, explore ideas and enhancements, and evaluate requirements and ongoing business-driven change initiatives leading to value-driven business cases and well-defined implementation plans.
• Analyze business requirements and capture user stories using JIRA
• Experience in Visualizing business process flows using visualization tools, such as BPM, MS Visio, Lucid Chart, etc.
• Work closely with developers as part of the agile development team to translate user stories into working applications.
• Manage user acceptance testing, training, and change management associated with the rollout of automation solutions.
• Prepare Functional User Manuals for end users
• Develop and maintain business requirements, user stories, and other documentation as required by BMS Standard Operating Procedures (SOPs) and software validation processes
• Provide functional guidance to developers, testers, and other stakeholders to ensure that technology solutions are implemented correctly and are maintained effectively throughout their lifecycle
• Stay up-to-date with emerging technologies and industry trends and act as a catalyst and champion for innovation in Life Sciences Industry

Qualifications & Experience

• Exposure to technical analysis, process mapping, solution development and delivery
• Requires basic knowledge and technical skills typically gained through a university degree and minimal relevant prior experience or HS diploma/technical school and relevant certifications plus 2 years of directly relevant experience.
• Knowledge of software development life cycle (SDLC) methodologies, experience with agile development methodologies
• Competent in programming at an intermediate level is needed
• Ability to process a wide variety of information, create detailed business and functional requirements for testing/implementation
• Experience implementing BPM solutions desired (e.g., Pega, Salesforce, Camunda/Bonitasoft)
• Functional knowledge or prior experience in Lifesciences Research and Development domain
• Familiarity with agile development methodologies & Regulatory Standards
• Excellent analytical, problem-solving, and decision-making skills
• Excellent interpersonal, communication, and presentation skills
• Ability to work collaboratively with cross-functional teams and stakeholders

#LI-Hybrid

If you come across a role that intrigues you but doesn’t perfectly line up with your resume, we encourage you to apply anyway. You could be one step away from work that will transform your life and career.

Uniquely Interesting Work, Life-changing Careers
With a single vision as inspiring as “Transforming patients’ lives through science™ ”, every BMS employee plays an integral role in work that goes far beyond ordinary. Each of us is empowered to apply our individual talents and unique perspectives in an inclusive culture, promoting diversity in clinical trials, while our shared values of passion, innovation, urgency, accountability, inclusion and integrity bring out the highest potential of each of our colleagues.

On-site Protocol
BMS has a diverse occupancy structure that determines where an employee is required to conduct their work. This structure includes site-essential, site-by-design, field-based and remote-by-design jobs. The occupancy type that you are assigned is determined by the nature and responsibilities of your role:

Site-essential roles require 100% of shifts onsite at your assigned facility. Site-by-design roles may be eligible for a hybrid work model with at least 50% onsite at your assigned facility. For these roles, onsite presence is considered an essential job function and is critical to collaboration, innovation, productivity, and a positive Company culture. For field-based and remote-by-design roles the ability to physically travel to visit customers, patients or business partners and to attend meetings on behalf of BMS as directed is an essential job function.

BMS is dedicated to ensuring that people with disabilities can excel through a transparent recruitment process, reasonable workplace accommodations/adjustments and ongoing support in their roles. Applicants can request a reasonable workplace accommodation/adjustment prior to accepting a job offer. If you require reasonable accommodations/adjustments in completing this application, or in any part of the recruitment process, direct your inquiries to [email protected]. Visit careers.bms.com/eeo-accessibility to access our complete Equal Employment Opportunity statement.

BMS cares about your well-being and the well-being of our staff, customers, patients, and communities. As a result, the Company strongly recommends that all employees be fully vaccinated for Covid-19 and keep up to date with Covid-19 boosters.

BMS will consider for employment qualified applicants with arrest and conviction records, pursuant to applicable laws in your area.

Any data processed in connection with role applications will be treated in accordance with applicable data privacy policies and regulations.

Bristol Myers Squibb is Disability Confident – Employer

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